Jennifer Rodriguez
Panorama City,CA
Summary
Administrative Assistant with 10 years of experience optimizing productivity efficiency, service, and quality across various environments. Dependable professional that blends advanced organizational, technical, and business acumen.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Customer Advisor/Coordinator
California Communications Access Foundation
05.2015 - Current
- Submit reports, collect and compile data and perform follow-up with the state of California
- Train patients
- Enter 100+ patient information into database
- Follow-up with patients via email and phone calls
- Ability to effectively communicate with patients and staff from varied cultural and socioeconomic backgrounds
- Perform accounting activities by preparing expense reports, purchase orders and invoices
- Manage executive calendars to strategically coordinate meetings and appointments
- Monitor office supplies to order and replenish stock when necessary for over 8 offices in Southern and Northern California
- Serve as the first point of contact to disabled and non-disabled customers
- Coordinate events for 40+ Field Advisors that work in Outreach
- Assisted in Audits
Customer Service Representative
Astek, Inc, Designs Your Wall
02.2012 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided primary customer support to internal and external customers
- Worked with customer service manager to ensure proper customer service was being delivered
- Resolved customer complaints via phone, email, mail, and/or social media
- Followed up with customers about resolved issues to maintain high standards of customer service.
Administrative Coordinator
U.S Safety
06.2010 - 02.2012
- Maintained necessary documentation to support staff and program
- Ensured that program data was collected, inputted, and reached its designated location
- Ensured confidential information stayed behind closed doors, filed distributed supplies as needed, answered phone calls)
- Assisted in the organization and preparation for audits
- Aided Office Coordinator with all administrative and clerical responsibilities
Education
Los Angeles Valley College
Skills
- English/Spanish/ASL
- Medical and Insurance Terminology Courses at Rice University
- Microsoft Excel, Salesforce, Dynamics, Microsoft Word, PowerPoint, Outlook
- Customer Service
- Data Entry
- Interpersonal Skills
- Organizational Skills
- Writing Skills
- Problem Solving
- Receptive
- Adaptable
Personal Information
Title: Administrative Assistant/Customer Advisor/Coordinator
Timeline
Administrative Assistant/Customer Advisor/Coordinator
California Communications Access Foundation
05.2015 - Current
Customer Service Representative
Astek, Inc, Designs Your Wall
02.2012 - 07.2015
Administrative Coordinator
U.S Safety
06.2010 - 02.2012
Los Angeles Valley College
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