Jennifer Rodriguez
Trenton,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Route Driver
Mattress Firm
12.2022 - 02.2023
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Amazon Delivery Driver
Amazon DSP
07.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Assistant Manager
Dollar Tree
05.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier/Customer Service
Mexican Restaurant
06.2016 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Certification - Medical Billing & Coding
Fortis Institute
Lawrenceville, NJ09.2024
High school diploma -
Trenton Central High School
Trenton, NJ06.2018
Skills
- Vehicle inspections
- Strong Work Ethic
- Excellent customer service
- Vehicle maintenance knowledge
Certification
- Licensed Driver
Awards
- Perfect attendance, 2024, This award was giving to me for not missing any days of school.
- Dean's list, 2024, This award was giving to me for having a 3.9 to a 4.0 GPA
- President's List, 2024, For having a 4.0 GPA for the semester
Timeline
Route Driver
Mattress Firm
12.2022 - 02.2023
Amazon Delivery Driver
Amazon DSP
07.2022 - 12.2022
Assistant Manager
Dollar Tree
05.2020 - 10.2022
Cashier/Customer Service
Mexican Restaurant
06.2016 - 05.2020
Certification - Medical Billing & Coding
Fortis Institute
High school diploma -
Trenton Central High School