Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rodriguez

New Haven,CT

Summary

Dynamic People & Culture Business Partner and Human Resources Manager at A&B Homecare Solutions, adept in change management and organizational efficiency. Excelled in employee relations and Excel, streamlining operations and enhancing team performance. Proven track record in mentoring and developing staff, driving significant improvements in customer service and operational compliance.

Achieved significant improvements in organizational efficiency and employee satisfaction through strategic HR initiatives and effective leadership.

Overview

16
16
years of professional experience

Work History

People & Culture Business Partner

A&B Homecare Solutions
07.2008 - Current
  • Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
  • Optimized team performance by providing continuous feedback, coaching, and development opportunities.
  • Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
  • Streamlined communication channels between departments, improving overall organizational efficiency.
  • Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
  • Mentored junior staff members, equipping them with the skills needed to excel in their roles.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Human Resources Manager

A&B Homecare Solutions
07.2008 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.

Education

High School Diploma -

Eli Whitney Technical High School
Hamden, CT

Skills

  • Human Resources
  • Company processes and procedures
  • Assignment Delegation
  • Knowledgeable in Excel, Microsoft, Outlook
  • Decision-Making
  • Employee Relations
  • Teamwork and Collaboration
  • Relationship Building
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Customer Service
  • Scheduling

Languages

Spanish
Native or Bilingual

Timeline

People & Culture Business Partner

A&B Homecare Solutions
07.2008 - Current

Human Resources Manager

A&B Homecare Solutions
07.2008 - Current

High School Diploma -

Eli Whitney Technical High School

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Jennifer Rodriguez