Jennifer Rodriguez

• Set up appointment times and handled canceled appointments.
• Reviewed patient records to check accuracy of information and implement updates.
• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Verified, updated and entered patient information into system.
• Arranged documents for insurance claims.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.

• Work closely with our Leadership team to define and monitor occupational health policies, procedures and practices for the organization.
• Develop staff schedule to optimize deadlines and team performance.
• Implements program goals and policies that have been established by the medical and administrative directors.
• Oversees all phases of the occupational health program.
• Improve internal Occupational Health Coordinator team performance through active monitoring and coaching.
• Attend and participate in periodic staff meetings.
• Collaborate with the respective members of leadership in the ongoing development and delivery of occupational health training for clinical and non-clinical staff.
• Interviewed, oriented, trained and evaluated employees to optimize procedures from day one.

• Work closely with the Center operations Director on maintaining patient flow.
• Facilitate whiteboard.
• Assist in financial goals.
• Assist in hiring, training & disciplining colleagues.
• Investigate & resolve client/patient issues & complaints.
• Maintain cordial relations with staff & assist them with issues.
• Help with check in/out process.
• Conduct CLT weekly meetings.
• Generate weekly reports
• Process medical records request
• Follow up with patient/client survey responses from Vital signs
• Appointments research for next business day
• Ensure providers dictations are entered in OccuSource
• Charge Entry
• Payroll processing
• Communicate with Top employers & establish rapport
• Submit & Process invoices
• Place supply orders
• Submit work orders
• Maintain patient rooms for MA's to room next patient
• Communicate wait time with patients and checking on them when waiting for provider
• Conducted analysis to address wait times which led to staff meeting daily goals

Supervise front staff.

• Designate task to colleagues and ensures they are completed within a timely matter.
• Make monthly schedule for colleagues.
• Handle cash log & daily deposits thru CMA.
• Generate DWC 73's & DWC 69 state reporting
• Meet with top employer's regarding accounts/protocols.
• Conduct weekly meetings with staff.
• Certified to perform drug screens & breath alcohol.
• Coordinator for Orthopedic Surgeon.
• Transport patients to and from center in company vehicle.

• Greets patients and visitors and direct them accordingly.
• Obtain authorization as needed to process patients for services needed.
• Admit patients into OccuSource or manually in accordance with client company protocols.
• Explain all required paperwork and forms to patients and ensures proper completion of all paperwork.
• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
• Check out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.
• File paperwork, medical records.
• Assists in processing patient referrals as required.
• Check in Urgent Care patients.
• Insurance verifications.
• Collect copay.
• Ensure that all Urgent Care charges are done and faxed charts daily.