Jennifer RODRIGUEZ
Miami Beach
Summary
Dynamic sales and hospitality leader with over 10 years of experience in resort sales, catering, and event management across luxury hotels, private clubs, and restaurants. Proven ability to develop new group business, design creative meeting solutions, and deliver exceptional client experiences. Strong track record in revenue generation, strategic sales planning, and customer relationship management, with expertise in high-end group sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Food & Beverage
Circa 39 Hotel
10.2024 - Current
- Lead all food & beverage operations for the hotel, including strategy, budgeting, and team development.
- Managed the on-site Key West-inspired restaurant, driving sales growth through innovative dining concepts, promotions, and guest experiences.
- Partnered with hotel leadership to increase group and event business through curated F&B packages, banquets, and special events.
- Directed client engagement efforts including tastings, site visits, and event design to reflect a luxury, brand-forward experience.
- Oversaw vendor relationships, contracts, and service standards to ensure elevated guest satisfaction.
Director of Events
Georgios Hospitality
04.2023 - Current
- Oversee a portfolio of restaurants and hotels within Georgios Hospitality Company, ensuring excellence in catering, events, and property operations.
- Lead all meetings and events departments across multiple venues, managing teams and driving revenue growth.
- Partner with ownership and leadership teams to deliver seamless luxury experiences for both corporate and social clients.
- Direct site inspections, client entertainment, and contract negotiations for high-value group and banquet business.
- Manage cross-departmental operations including F&B, maintenance, and event services to ensure brand consistency and guest satisfaction.
- Develop strategic sales plans and implement creative event solutions that reflect the elevated hospitality standards of the Georgios brand.
Disney Travel Agent
Disney Travel Agent
02.2023 - Current
- Provide personalized Disney vacation planning services for families and groups, including accommodations, dining, park tickets, and special experiences.
- Serve as a trusted advisor, offering insider tips and customized itineraries to create seamless, memorable vacations.
- Manage client communications, reservations, and problem resolution while maintaining exceptional service standards.
- Drive sales and revenue by booking packages directly through Disney, leveraging extensive product knowledge and customer relationships.
- Stay current with Disney destinations, promotions, and travel trends to optimize client experiences.
Administrative & Sales Manager
Bentley Beach Club
11.2017 - 04.2024
- Developed and implemented sales strategies to grow membership and group business.
- Conducted market research to identify competitive opportunities and drive member acquisition.
- Represented the club at residential and community presentations to showcase amenities and services.
- Created promotional campaigns and partnerships to enhance visibility and increase revenue.
- Strengthened member retention through relationship management and personalized service.
Operations & Maintenance Manager
Hilton Bentley Miami
04.2023 - 01.2024
- Oversaw the maintenance department for the Hilton Bentley property, managing preventative maintenance programs and daily operational needs.
- Directed cross-departmental collaboration to ensure smooth hotel operations across rooms, engineering, and guest services.
- Supervised vendor contracts, safety compliance, and capital improvement projects to maintain Hilton brand standards.
- Partnered with executive leadership to support overall property performance, guest satisfaction, and operational efficiency.
- Contributed to multi-department leadership, working closely with F&B and events teams to deliver a seamless luxury guest experience.
Director of Catering & Events
Santorini by Georgios / Hilton Bentley
11.2017 - 04.2023
- Lead all catering and events departments across Georgios Hospitality Company, overseeing multiple venues and managing cross-functional teams.
- Generated new group and banquet sales opportunities, increasing annual revenue by 35–45%.
- Designed and executed event proposals, contracts, and budgets covering menus, entertainment, décor, and venue layouts.
- Partnered with hotel sales and catering teams to create high-value packages for corporate meetings, conventions, and social events.
- Directed client site inspections, tastings, and pre-conference planning to deliver luxury experiences reflective of the Hilton brand.
- Managed full-time catering staff, vendors, and partner relationships to ensure flawless execution and brand consistency.
Education
High School Diploma -
Skills
- Resort & Group Sales
- Event Planning & Execution
- Luxury Client Service
- Strategic Sales Planning
- Negotiation
- Digital Sales & Social Media Marketing
- Team Leadership & Training
- Budgeting
- Vendor & Client Relations
- Operational efficiency
- Hospitality management
- Menu development
- Vendor negotiation
Certification
TIPS Certified, 03/26
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Food & Beverage
Circa 39 Hotel
10.2024 - Current
Director of Events
Georgios Hospitality
04.2023 - Current
Operations & Maintenance Manager
Hilton Bentley Miami
04.2023 - 01.2024
Disney Travel Agent
Disney Travel Agent
02.2023 - Current
Administrative & Sales Manager
Bentley Beach Club
11.2017 - 04.2024
Director of Catering & Events
Santorini by Georgios / Hilton Bentley
11.2017 - 04.2023