JENNIFER RODRIGUEZ
HOUSTON,UNITED STATES
Summary
Accomplished healthcare professional with over 17 years of experience in healthcare administration and 3 years in medical credentialing, complemented by a decade of management expertise focused on optimizing office operations and enhancing patient care. Proficient in EMR systems including Echo Credentialing, Epic, and eClinicalWorks, with certifications in ACLS, Phlebotomy, IV Infusion, CPR/AED/First Aid, BLS, SPD, and Lean Six Sigma White Belt. Recognized for driving operational efficiency and streamlining workflows while maintaining high standards for physician and patient experiences. Committed to a forward-thinking approach that integrates strategic planning with hands-on leadership to achieve organizational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OR COORDINATOR
Memorial Hermann
09.2024 - Current
- Promoted a positive, unbiased work environment and contributed to the dynamic of our team.
- Served as a liaison between the department and physicians to ensure surgical procedures are scheduled in a timely, accurate, and appropriate manner.
- Serve as a point of contact for clinics, addressing concerns in a professional and prompt manner.
- Support staff with scheduling needs, identify any training deficiencies, and provide assistance in real-time.
- Coordinate surgical operations, ensuring clear communication and high patient care standards.
- Optimize resource allocation and team efficiency through strategic planning.
- Monitor surgical schedules to enhance resource use and minimize delays.
- Implement communication protocols to reduce miscommunication and ensure timely interventions.
- Conduct daily Zoom huddles to review the Operating Room, case for each Physician, and any assistance.
- I serve as the Employee Engagement Champion Chair for our Surgical Services Department/Committee
OUT OF STATE LICENSES AND REAPPOINTMENT CREDENTIALING
InGenesis/MD Anderson
06.2024 - 09.2024
- Manage CEBroker accounts for physicians in six states, ensuring accurate data uploads to Echo.
- Renew out-of-state licenses for Florida, maintaining compliance and reducing delays.
- Prepare end-of-month pro card charge spreadsheets, supporting financial reporting.
- Verify and update physician information with the Out-of-State Team, improving Alabama records.
- Facilitate seamless communication with staff and upper management, fostering strong relationships.
CLINICAL SUPPORT SPECIALIST
iRHYTHM TECHNOLOGIES
03.2020 - 06.2024
- Provided exceptional administrative support by quickly facilitating communication through email channels, contributing to seamless operations.
- Manage heart monitor result retrieval coordination, optimizing processes to ensure timely access to critical medical data.
- Pioneered remote training at iRhythm, enhancing team efficiency and data access.
- Streamlined heart monitor data retrieval, ensuring prompt physician access.
- Implemented Salesforce for EMR, boosting operational productivity and communication.
- Coordinated with techs for timely report postings, enhancing patient care.
- Work closely with my Manager by assisting On-Boarding staff with making sure the staff were trained and caught up to date with our daily functions.
OFFICE MANAGER
MGH Surgical Care
01.2018 - 02.2020
- Managed daily healthcare administrative tasks, ensuring high customer service and physician/patient satisfaction.
- Handled yearly reappointment applications and license renewals for Houston hospitals.
- Maintained strong working relations with cross-functional departments through effective communication.
- Adapted to a fast-paced environment, ensuring confidentiality of medical records and accurate reporting.
- Enhanced operational efficiency and compliance with healthcare laws and procedures.
- Assisted the surgeons with front and back office needs, scheduling surgeries with surrounding hospitals, and rooming patients, as well as assisting with in-house procedures.
FRONT OFFICE SPECIALIST
Turnquest Surgical Solutions
01.2017 - 01.2018
- Managed front office duties, ensuring efficient patient flow and accurate data entry.
- Scheduled appointments for multiple physicians, maintaining accurate Outlook schedules.
- Enhanced patient care, supporting medical team and improving overall patient experience.
- Optimized insurance verification, reducing errors and improving financial operations.
- Monitored financial transactions, ensuring accurate patient billing and accountability.
- Collected patient payments, recorded methods, and balanced end-of-day finances accurately.
FRONT OFFICE SPECIALIST
Pinecroft OBGYN
11.2016 - 01.2017
- Collected patient payments, recorded methods, and balanced end-of-day finances accurately.
- Trained new reception staff, ensuring seamless integration and operational efficiency.
- Verified and updated insurance and personal information in patient charts for accuracy.
- Monitored and managed daily schedules for over 6 practitioners, optimizing office workflow.
FRONT OFFICE SPECIALIST
Willowbrook Cardiovascular and Associates
01.2016 - 08.2016
- Collected patient payments at check-in, ensuring accurate record entry.
- Balanced daily finances, ensuring all collections were recorded correctly.
- Trained new reception staff, enhancing team efficiency.
- Scheduled patient tests and appointments via phone and in person.
- Updated patient insurance and personal information accurately.
FRONT OFFICE TEAM LEADER
Methodist Debakey Cardiology Associates
01.2012 - 10.2015
- Trained and managed staff, ensuring seamless integration and operational efficiency of 18+ staff member's
- Verified and updated insurance and personal information in patient charts for accuracy.
- Monitored and managed daily schedules for over six practitioners, optimizing office workflow.
- Collected patient payments at check-in, ensuring accurate record entry.
- Balanced daily finances, ensuring all collections were recorded correctly.
- Worked efficiently with my manager each week, ensuring our department operates at its utmost efficiency. We also assisted with end-of-month charges and maintained scheduling for nuclear stress tests, echocardiograms, and all types of Doppler's in-house.
Education
STERILE PROCESSING -
PENN FOSTER
10.2025
HIGH SCHOOL DIPLOMA - undefined
PENN FOSTER
PENNSYLVANIA04.2024
Certificate - Health Care
Introductory Coursework in Health Care
Scranton, PA04-2024
Skills
- Management
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- credentialing /reappointment
- insurance verification and Prior Authorization
- Front and Back office operations
Certification
Certified in the following areas
- ACLS
- PHLEBOTOMY
- IV INFUSION
- CPR /AED/FIRST-AID
- BLS
- SPD
- LEANSIX SIGMA (WHITE BELT)
Timeline
OR COORDINATOR
Memorial Hermann
09.2024 - Current
OUT OF STATE LICENSES AND REAPPOINTMENT CREDENTIALING
InGenesis/MD Anderson
06.2024 - 09.2024
CLINICAL SUPPORT SPECIALIST
iRHYTHM TECHNOLOGIES
03.2020 - 06.2024
OFFICE MANAGER
MGH Surgical Care
01.2018 - 02.2020
FRONT OFFICE SPECIALIST
Turnquest Surgical Solutions
01.2017 - 01.2018
FRONT OFFICE SPECIALIST
Pinecroft OBGYN
11.2016 - 01.2017
FRONT OFFICE SPECIALIST
Willowbrook Cardiovascular and Associates
01.2016 - 08.2016
FRONT OFFICE TEAM LEADER
Methodist Debakey Cardiology Associates
01.2012 - 10.2015
HIGH SCHOOL DIPLOMA - undefined
PENN FOSTER
STERILE PROCESSING -
PENN FOSTER
Certificate - Health Care
Introductory Coursework in Health Care