Jennifer Rodriguez
Southaven,MS
Summary
Bilingual professional seeking to build career in the administrative field, leveraging strong organizational, communication, and problem-solving skills to support efficient operations and contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Service Operation Technician 4
Intuitive Surgical
Southaven, MS
01.2022 - Current
- 4 years of experience in USM/MTM (Repair, Pre-FA, FA).
- Provide detailed symptom descriptions for Failures uncovered during repair, functional test and calibration to assist in component level troubleshooting.
- Conduct quality inspections of own order's work to ensure workmanship standards are met.
- Update RMA information in SAP such a complaint root cause, complaint codes, pm findings and repair needed.
- Perform failure analysis, repair and testing per applicable work instructions and experience.
- Report quality issues and provides details necessary to create quality notifications records transactions in SAP as needed to preserve traceability.
- Maintain work order information such as the BOM, operations completed, tools used for repair, material used for repair and test results.
- Maintain neat and orderly work area in compliance with 6S standards.
- Follows all safety procedure and protocols.
Test Technician
Flextronics International, LTD
Memphis, TN
09.2020 - 12.2022
- Diagnostics, testing, and repair of several models of Apple laptops.
- Commonly exceeds goals and expectations regarding quality, servant leadership, and production.
- Regularly performs in the top 5% of program in production performance, with several months achieving number one overall individual ranking.
Quality Control/Lead
Tip Top Tux
Memphis, TN
09.2018 - 08.2020
- Sorted, reconciled, and optimized garment routing to ensure maximum efficiency and customer satisfaction.
- Verified all items are properly received and accounted for based on company standard of procedures.
Quality/Line Lead
Imperial Toy
Southaven, MS
08.2016 - 10.2017
- Verified labeling, barcoding, product line to ensure customer satisfaction.
- Daily verification that all orders were completed promptly.
- Assigned tasks to team members and verified completion.
- Projected and verified key production metrics were met or exceeded.
Customer Service Crew
Venezuelan International Airport
Zulia, Venezuela
04.2014 - 04.2015
- Verified passenger safety, comfort, and air compliance through coordination with fellow flight crew.
- Coordinated with team to ensure flights were boarded in a timely and orderly fashion with proper documentation verified.
Logistic Coordinator
Auto Mall
Zulia, Venezuela
02.2012 - 05.2014
- Responsible for the receiving and inspection of vehicle from assembly plant.
- Planned and coordinated verification process to ensure all order details were satisfied.
Education
Industrial Engineer -
Universidad Rafael Belloso Chacin (URBE)
Venezuela. 01.2013
Industrial Maintenance Technician -
Colegio Universitario Rafael Belloso Chacin (CUNIBE)
Venezuela. 01.2009
Skills
- Failure analysis
- Quality inspection
- RMA information management
- Component troubleshooting
- Calibration testing
- Diagnostics expertise
Timeline
Service Operation Technician 4
Intuitive Surgical
01.2022 - Current
Test Technician
Flextronics International, LTD
09.2020 - 12.2022
Quality Control/Lead
Tip Top Tux
09.2018 - 08.2020
Quality/Line Lead
Imperial Toy
08.2016 - 10.2017
Customer Service Crew
Venezuelan International Airport
04.2014 - 04.2015
Logistic Coordinator
Auto Mall
02.2012 - 05.2014
Industrial Engineer -
Universidad Rafael Belloso Chacin (URBE)
Industrial Maintenance Technician -
Colegio Universitario Rafael Belloso Chacin (CUNIBE)