Jennifer Rodriguez
San Antonio
Summary
Dynamic sales and customer service professional with expertise in client relations and negotiation, honed over many years with different types of Collection Agencies and Sales Agent roles. Proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in sales training and technical support, with a focus on achieving results and fostering loyalty.
Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Sales Agent
Budget Suites of America
San Antonio, TX
04.2024 - 04.2026
- Assisted guests with inquiries and reservations, enhancing customer satisfaction.
- Executed daily sales initiatives, contributing to revenue growth.
- Managed check-in and check-out processes efficiently, ensuring seamless guest experiences.
- Developed strong relationships with guests, fostering repeat business and loyalty.
- Worked with Residents in Regards to making rental payments, Processing work order requests, and answering phone calls.
- Assisting with end of day Auditing and filing Court Evictions
Collections Agent
Alorica
San Antonio, TX
04.2024 - 10.2025
- Managed collections processes for delinquent accounts, ensuring compliance with company policies.
- Resolved customer inquiries and disputes through effective communication and negotiation techniques.
- Analyzed account data to identify trends and recommend tailored collection strategies.
- Collaborated with team members to enhance workflow efficiency and optimize collection practices.
Customer Service Representative
Speedway Gas Station
Tucson, AZ
05.2020 - 08.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed cash register transactions, ensuring accuracy in handling cash and credit payments.
- Maintained cleanliness and organization of workspace, adhering to safety and health regulations.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
Server
Cracker Barrel
Tucson, AZ
09.2018 - 03.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Trained new staff on restaurant procedures, promoting a cohesive team environment.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
Lead Bank Teller
Woodforest National Bank
Waveland, MS
06.2015 - 12.2016
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service protocols and transaction processes.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Resolved complex customer inquiries and issues, ensuring high satisfaction levels.
Education
Associate of Applied Science - MLT
Pearl River Community College
Poplarville, MS06-2008
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Persuasion techniques
- Cold calling
- Communication
- Tech-Savviness
- Negotiation and Persuasion
Timeline
Sales Agent
Budget Suites of America
04.2024 - 04.2026
Collections Agent
Alorica
04.2024 - 10.2025
Customer Service Representative
Speedway Gas Station
05.2020 - 08.2023
Server
Cracker Barrel
09.2018 - 03.2020
Lead Bank Teller
Woodforest National Bank
06.2015 - 12.2016
Associate of Applied Science - MLT
Pearl River Community College