Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Rodriguez Gomez

Dover,NC

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

3
3
years of professional experience

Work History

Crew Trainer

Wendys Resturant
06.2020 - Current
  • Set positive example for team members by providing high-quality, efficient service.
  • Took customers orders and ran the cash register.
  • Prepared food.
  • Worked well under pressure in a fast pace.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Provided coaching and mentoring to employees.
  • Trained and mentored 5 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.


Hospitality Associate

Carolina East Medical Center
05.2021 - 09.2021
  • Identified and resolved customer complaints concerning food or lodging.
  • Created healthy nutritious menus to serve at important functions.
  • Kept track of patients nutrition.
  • Developed and implemented updates to menus and policies in line with changing preferences and goals.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organized work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Associate of Applied Science - Medical Assisting

Craven Community College
New Bern, NC
05.2025

High School Diploma -

Craven Early College
New Bern, North Carolina
05.2023

Associate - Arts

Craven Community College
05.2023

Skills

  • Technical Skills and Language
  • Proficient with Microsoft Word, Excel, and PowerPoint, and Internet
  • Word and PowerPoint certified
  • Food Safety
  • Station Preparation
  • Workplace Safety
  • Cleaning and Sanitizing
  • Proper Storage Procedures
  • Cash Register Operations
  • Hospitality Environments
  • Guest Satisfaction
  • Customer Support
  • Ordering Supplies
  • Staff Training
  • Google Docs
  • Customer Service
  • Microsoft Outlook
  • Adobe Systems Adobe Flash

Languages

Spanish
Native or Bilingual

Timeline

Hospitality Associate

Carolina East Medical Center
05.2021 - 09.2021

Crew Trainer

Wendys Resturant
06.2020 - Current

Associate of Applied Science - Medical Assisting

Craven Community College

High School Diploma -

Craven Early College

Associate - Arts

Craven Community College
Jennifer Rodriguez Gomez