Jennifer Rogers
Business Operations Associate
Marietta ,GA
Summary
Focused Business Operations Associate enthusiastically pursuing Customer service or any position opportunity in which to leverage 20 years of exceptional customer service and management industry performance. Efficient and detail-oriented with skill for building client rapport and offering support to senior management.
I have an Excellent reputation for resolving problems and improving customer satisfaction.
I am a Dedicated and professional . With history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Business Operations Associate
ADT Solar
Atlanta, GA
11.2021 - Current
- Negotiated contracts with vendors and clients.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
- Reviewed budget and sales reports and utilized findings to execute budget forecasting.
- Liaised with clients to provide status updates on accounts and projects.
- Developed and distributed reports to inform management and stakeholders.
- Monitored and tracked project execution of tasks.
- Collected, organized and provided data to maintain program status and customer commitments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Facilitated development and reporting of program metrics.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets using Sales Force .
- Troubleshot issues in existing installations to identify root cause and implemented solutions.
- Ensured that all installations were completed in accordance with industry standards.
- Provided training to customers on how to use their newly installed systems correctly.
- Assisted with accounts receivable collection efforts when necessary.
- Ensured accuracy and completeness of billing data in the system.
- Developed and implemented process improvements for increased efficiency and accuracy.
- Reconciled discrepancies between invoices, purchase orders, contracts.
- Resolved customer complaints related to billing issues.
- Created daily, weekly, monthly metrics tracking documents for management review.
- Reviewed monthly financial reports to identify any potential billing issues or trends.
- Responded promptly to inquiries from internal departments regarding billing matters.
- Provided training and guidance to new employees on billing procedures.
- Analyzed customer account information for accuracy prior to issuing invoices.
- Conducted weekly meetings with department staff to review progress on projects.
- Monitored workflow to ensure timely completion of all invoices.
- Maintained records of all transactions, payments, and adjustments.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Worked with team members and leadership to identify and develop process improvements.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Managed account receivables to maintain payments within net terms.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Completed billing audits in identified timeframes to report and investigate findings.
- Managed numerous client accounts to track and collect money owed.
- Reviewed vendor documentation to comply with payment guidelines.
- Leveraged integrated billing software to submit accurate claims.
- Resolved customer complaints or answered customers' questions.
- Established remote connections via telnet or ssh for providing technical assistance to customers.
- Assisted in troubleshooting network connectivity problems between different operating systems in the environment.
- Monitored system performance, identified potential issues and resolved them in a timely manner.
- Ensured compliance with corporate policies by periodically auditing the systems for any unauthorized changes or modifications.
- Implemented user access control for multiple accounts using RBAC features of Solaris.
- Evaluated new technologies and recommended appropriate solutions based on customer needs.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Oversaw storage management, data migration, backups and drive replacements.
- Set up, optimized and managed network equipment.
- Monitored network performance to determine adjustments needed.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Restaurant Manager
Wendy’s Restaurant
Marietta, GA
09.2007 - 11.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Interacted positively with customers while promoting hotel facilities and services.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Achieved highest employee retention rate in region.
- Promoted business through participation in and sponsorship of community events.
Operations Manager, Customer Experience
Yellow Cab
12.2002 - 08.2007
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Education
Business
Ventura College
Ventura, CA07.2000
Diploma - General
Buena High School
Ventura, CA07.1998
Skills
- Customer Satisfaction
- Records Management Systems
- Payment Collection
- Financial Transactions
- New Product Information
- Problem Resolution
- Financial Documentation
- Forecast Tracking
- Microsoft Excel
- Business Development
- Billing Procedures
- Outbound Calls
- Past Due Balance Management
- Performance Feedback
- Staff Support
- Accounts Payable and Accounts Receivable
- Client Support
- Customer Accounts Management
- Data Operations
- Workflow Processes
- Account Updates
- Conflict Resolution Techniques
- Financial Reporting
- Database Management
- Report Creation
- Client Account Management
- Report Generation
- Operations Management
- Business Intelligence
- Workflow Optimization
- Organizational Skills
- Professionalism
- Team Collaboration
- Idea Development and Brainstorming
- Analytical Thinking
- Self Motivation
- Issue Research
- Multitasking
- Experience in Leadership
- Active Listening
- Reliability
- Time Management
- Problem-Solving
- Process Analysis
- Program Evaluation
- Goal Setting
- Disaster Recovery Planning
- Improvement Plan Knowledge
- Excellent Communication
- Adaptability
- Attention to Detail
- Interpersonal Communication
- Time Management Abilities
- Written Communication
- Process Improvement
- Problem-Solving Abilities
- Effective Communication
- Team Building
- Professional Demeanor
- Teamwork and Collaboration
- Adaptability and Flexibility
- Task Prioritization
Timeline
Business Operations Associate
ADT Solar
11.2021 - Current
Restaurant Manager
Wendy’s Restaurant
09.2007 - 11.2021
Operations Manager, Customer Experience
Yellow Cab
12.2002 - 08.2007
Business
Ventura College
Diploma - General
Buena High School