Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Jennifer Rogers

Lodi,CA

Summary

Proficient Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry. Knowledgeable in scheduling, money handling, and team management. Great customer service and conflict resolution skills. Adept at handling all areas of operation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pietros Of Lodi
Lodi, CA
05.2021 - 06.2022
  • Monitored cash intake and deposit records, maintaining accuracy and reducing discrepancies.
  • Delegated assignments as necessary to meet demands.
  • Conducted regular inventory counts to evaluate stock levels, address discrepancies and forecast future needs.
  • Worked closely with General Manager to develop and implement training materials for all new hires.
  • Assessed job applications, conducted interviews, and made hiring recommendations.
  • Exceeded sales goals and accomplished objectives by inspiring staff.
  • Planned team-building exercises to increase employee performance and overall job satisfaction.
  • Pitched in to help any and all front-of-house waitstaff during exceptionally busy times.

Bartender

Pietros Of Lodi
Lodi, CA
04.2021 - 05.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Organized bar inventory and maintained storage procedures to keep stock within optimal levels.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Poured and prepared mixed drinks for over 150 customers daily.
  • Closed out cash register and prepared cashier report at close of business.

Server

Pietros Of Lodi
Lodi , CA
10.2018 - 05.2022
  • Greeted customers, discussed specials and took drink orders.
  • Used communication and problem-solving skills to resolve any customer complaints.
  • Communicated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Applied comprehensive knowledge of wine and beer to increase daily beverage sales.
  • Achieved monthly sales goals by using strategies to promote specials, desserts and alcoholic beverages..
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Take-Out Server

Pietros Of Lodi
10.2018 - 12.2018
  • Worked with POS system to place orders.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu items, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.

Food Runner

Pietros Of Lodi
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Hostess

Pietros Of Lodi
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.

Education

Associate of Science - Business Management

Cosumnes River College
Sacramento, CA
2023

Skills

  • High-Volume Dining
  • Front of House Management
  • Money Handling
  • Employee Performance Evaluations
  • Staffing and Sales Reporting
  • Employee Recruitment
  • Supply Ordering
  • Proficient in Microsoft Office Suite

Certification

  • Transitioning to the role of Supervisor, Skillpath - January 12th 2022
  • The Supervisors Role as Trainer & Coach, Skillpath - 2021

Timeline

Assistant Manager

Pietros Of Lodi
05.2021 - 06.2022

Bartender

Pietros Of Lodi
04.2021 - 05.2022

Server

Pietros Of Lodi
10.2018 - 05.2022

Take-Out Server

Pietros Of Lodi
10.2018 - 12.2018

Food Runner

Pietros Of Lodi

Hostess

Pietros Of Lodi

Associate of Science - Business Management

Cosumnes River College

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Jennifer Rogers