JENNIFER K. ROGERS
Amery,WI
Summary
- Took over and improved efficiency and processes with inner vault counting, maintenance, and overall management of FED transactions.
- Was nominated for the Employee Engagement Committee due to excelling in facilities core behavior standards.
- Increase annual sales by 67% by developing and executing a targeted marketing strategy that attracted new clients and retained existing ones.
- Increased NPS score from 63% to 97% due to improved customer service and employee morale.
- Improved company spending by reviewing sales data and eliminating products and services that are not cost-effective.
- Improved departments productivity by establishing process improvements, and focusing on employees engagement.
Overview
5
5
years of professional experience
Work History
Medical Payment Poster/ Accounts Receivable
Osceola Medical Center
Osceola, WI
10.2023 - Current
- Managed large volumes of data efficiently and with great care on a daily basis.
- Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Supported audits by providing detailed records of all posted payments and adjustments upon request.
- Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
- Maintained compliance with HIPPA regulations while handling sensitive patient information during payment posting tasks.
- Submitted cash and check deposits and generated cash receipts to record cash transactions to deny any or all possible discrepancies.
- Monitored outstanding invoices and performed collections duties.
Member Service Representative
Westconsin Credit Union
New Richmond, WI
04.2022 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for any cash transaction or questions regarding customer's account.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Developed comprehensive knowledge of credit union products, staying current on updates to inform and recommend to members.
- Assisted members with correcting accounts, services, and system issues by giving education on required forms and technical processes.
- Cross-trained and provided backup support for leadership.
Assistant Store Manager
The Gathering Games
New Richmond, WI
05.2020 - 06.2022
- Managed the day-to-day operations of the store, including customer service questions or complaints, and inventory management.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed customer feedback and complaints to identify areas of improvement.
- Developed policies and procedures related to customer service operations.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Customer Service Cashier
Kwik Trip
Amery, WI
06.2019 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products, and services throughout the store.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk or any discrepancies.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Counted, balanced, and reconciled cash drawer documenting any discrepancies.
Education
High school diploma -
Amery High School
Amery, WISkills
- Clear and effective communication skills
- HIPAA Compliance
- Payment Processing/posting
- Accurate data entry
- Knowledgeable in Excel, Microsoft office, Teams, Outlook, EMR systems (Athena & Epic)
- Batch balances and reports
- Cash handling and management
- Cash auditing
- Insurance Verification
- Loss Prevention
- Complaint resolution
Timeline
Medical Payment Poster/ Accounts Receivable
Osceola Medical Center
10.2023 - Current
Member Service Representative
Westconsin Credit Union
04.2022 - 10.2023
Assistant Store Manager
The Gathering Games
05.2020 - 06.2022
Customer Service Cashier
Kwik Trip
06.2019 - 05.2020
High school diploma -
Amery High School
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