Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER K. ROGERS

Amery,WI

Summary

  • Took over and improved efficiency and processes with inner vault counting, maintenance, and overall management of FED transactions.
  • Was nominated for the Employee Engagement Committee due to excelling in facilities core behavior standards.
  • Increase annual sales by 67% by developing and executing a targeted marketing strategy that attracted new clients and retained existing ones.
  • Increased NPS score from 63% to 97% due to improved customer service and employee morale.
  • Improved company spending by reviewing sales data and eliminating products and services that are not cost-effective.
  • Improved departments productivity by establishing process improvements, and focusing on employees engagement.

Overview

5
5
years of professional experience

Work History

Medical Payment Poster/ Accounts Receivable

Osceola Medical Center
Osceola, WI
10.2023 - Current
  • Managed large volumes of data efficiently and with great care on a daily basis.
  • Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
  • Communicated effectively with others through active listening and dynamic interpersonal skills.
  • Supported audits by providing detailed records of all posted payments and adjustments upon request.
  • Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
  • Maintained compliance with HIPPA regulations while handling sensitive patient information during payment posting tasks.
  • Submitted cash and check deposits and generated cash receipts to record cash transactions to deny any or all possible discrepancies.
  • Monitored outstanding invoices and performed collections duties.

Member Service Representative

Westconsin Credit Union
New Richmond, WI
04.2022 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for any cash transaction or questions regarding customer's account.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Developed comprehensive knowledge of credit union products, staying current on updates to inform and recommend to members.
  • Assisted members with correcting accounts, services, and system issues by giving education on required forms and technical processes.
  • Cross-trained and provided backup support for leadership.

Assistant Store Manager

The Gathering Games
New Richmond, WI
05.2020 - 06.2022
  • Managed the day-to-day operations of the store, including customer service questions or complaints, and inventory management.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed customer feedback and complaints to identify areas of improvement.
  • Developed policies and procedures related to customer service operations.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.

Customer Service Cashier

Kwik Trip
Amery, WI
06.2019 - 05.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products, and services throughout the store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk or any discrepancies.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Counted, balanced, and reconciled cash drawer documenting any discrepancies.

Education

High school diploma -

Amery High School
Amery, WI

Skills

  • Clear and effective communication skills
  • HIPAA Compliance
  • Payment Processing/posting
  • Accurate data entry
  • Knowledgeable in Excel, Microsoft office, Teams, Outlook, EMR systems (Athena & Epic)
  • Batch balances and reports
  • Cash handling and management
  • Cash auditing
  • Insurance Verification
  • Loss Prevention
  • Complaint resolution

Timeline

Medical Payment Poster/ Accounts Receivable

Osceola Medical Center
10.2023 - Current

Member Service Representative

Westconsin Credit Union
04.2022 - 10.2023

Assistant Store Manager

The Gathering Games
05.2020 - 06.2022

Customer Service Cashier

Kwik Trip
06.2019 - 05.2020

High school diploma -

Amery High School

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JENNIFER K. ROGERS