Office 365 - Advanced skill level
Years of professional experience as a technical trainer
Hi, I’m
Jennifer Rogers
Chapman,KS
Summary
Seasoned Technical Trainer with over 20 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of technology sector.
Overview
22
Work History
Allied OneSource
Technical Trainer
09.2023 - Current
Job overview
- Act as a Robohelp administrator to enhance user documentation effectiveness
- Develop and publish comprehensive online user guides and manuals to facilitate user understanding
KPMG
Document Processing Coordinator
02.2023 - 06.2023
Job overview
- Executed deadline-driven document edits in accordance with established internal procedures
- Prepared and finalized customer documents, ensuring timely issuance to the appropriate docket
- Leveraged Word Track Changes, Styles, headers, footers, and section breaks to enhance document accuracy
- Acquired knowledge of various reports and letters for formatting efficiency
- Adhered to naming scheme standards for documents to maintain organizational consistency
- Verified data for accuracy and took corrective actions as necessary
- Performed document assembly for complex financial statements, ensuring compliance with standards
- Identified errors, corrected them, and escalated issues to supervisors when required
- Achieved high customer satisfaction by meticulously prepping, inspecting, compiling, and assembling projects accurately and timely
- Consistently met deadlines within a high-pressure environment while maintaining quality and error-free work
Cytek Corporation
Technical Trainer/Application Specialist
05.2003 - 02.2022
Job overview
- Delivered Information Technology solutions to small to mid-size companies, enhancing operational efficiency
- Compiled and curated IT training and assessment resources tailored to the technical processes and skills-development needs of clients
- Oversaw the creation and evaluation of technical documentation to support IT education initiatives
- Updated training coursework and requirements to align with group and technological advancements
- Collaborated with clients to pinpoint areas requiring training based on software and equipment designs
- Engineered courseware using online learning management systems and multimedia software tools
- Facilitated diverse learning sessions, including virtual, in-person, and blended formats to accommodate various learning styles
- Cultivated and sustained professional relationships with vendors and suppliers for resource optimization
- Mentored and trained new employees, fostering a productive team environment
- Coordinated comprehensive training schedules across multiple sites in collaboration with supervisors and managers to enhance workflow management
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions
- Designed and delivered web-based, self-directed learning materials for accessible learning opportunities
- Served as a technical resource for the helpdesk, addressing and resolving various technical inquiries
- Provided exemplary user support and customer service across multiple channels, including email, phone, chat/messenger, and on-site assistance
- Participated in shared on-call services for clients in a rotating configuration with coworkers
- Maintained SLA customer service levels and executed incident management within a helpdesk environment
- Utilized remote access tools such as ScreenConnect for administrative tasks
- Assessed and recommended tailored technical solutions to enhance system functionality for diverse client environments
- Oversaw third-party software applications in client offices, including Dentrix Dental software and document management systems like iManage and Worldox
- Maintained, troubleshot, and implemented workstation operating systems, including Windows 7/10 & 11
- Installed, maintained, tested, and upgraded both enterprise and local software and hardware systems
- Managed project planning and execution for software installations, upgrades, and mass PC rollouts
- Assisted remote clients using browser-based support tools for effective troubleshooting
Education
Kansas State University
Bachelor of Science from Business Education
12.1997
Cloud County Community College
Associate of Science from General
08.1994
Skills
- Technical training
- Technical writing
- Content Evaluation
- Content Publisher
- Curriculum design
- Assessments experience
- Class development
- Online training
- Orientation and onboarding
- Training program implementation
- Course Material Design
- Record videos
- Program development
- Assessment skills
- Active Directory Management
- Project Coordination
- Remote Access Solution
- Technical Support
- Application Software Testing
- Effective Leadership
- Computer Hardware Knowledge
- Workflow Optimization
- Skilled in Microsoft Windows Environment
- Effective Communication
- Prioritization Skills
- Client Support
- IOS
- Project Management
- Strong presentation skills
- Service orientation
- Systems analysis
- Learning management systems
- Excellent communication
- Task prioritization
- Interpersonal skills
- Strategic planning
- Analytical thinkingl
- Documentation and recordkeeping
- Organizational skills
- Verbal and written communication
- Individualized instruction
- Problem-solving
- Instructional design
- Technology integration
- Professional demeanor
- Quick Learning Agility
Personal Information
Title: Technical Trainer
Software
Adobe Robohelp
Adobe Creative Suite
Camtasia
Canva
Slack
Office 365 Administration
Connectwise
Service Desk
Google Suite
ScreenConnect
Dentrix
Worldox
Zoom
Active Directory
Exchange
Windows 11
Mac OS
IOS
QUICKBOOKS
SHAREPOINT
SERVICENOW
Adobe Photoshop
Grammarly
Acrolinx Desktop Checker
HyperSTE
CLIP CHAMP
SNAGIT
GREENSHOT
ADOBE PREMIER PRO
DaVinci Resolve:
Timeline
Technical Trainer
Allied OneSource
09.2023 - Current
Document Processing Coordinator
KPMG
02.2023 - 06.2023
Technical Trainer/Application Specialist
Cytek Corporation
05.2003 - 02.2022
Cloud County Community College
Associate of Science from General
Kansas State University
Bachelor of Science from Business Education
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