Jennifer Rogers
Starke,FL
Summary
Dynamic professional with extensive experience at VyStar Credit Union, excelling in operations management and team development. Proven track record in risk mitigation and member relationship management, enhancing customer satisfaction and retention. Adept at training staff to achieve service excellence, while ensuring compliance with regulatory standards. Committed to driving operational success and fostering strong team dynamics.
Overview
24
24
years of professional experience
Work History
Assistant Branch Manager
VyStar Credit Union
09.2014 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with Unbelievable Service and VyStar Excellence service standards.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Lead and observe team to help improve skills, achieve daily objectives, and attain advancement through consistent VyStar Excellence behaviors.
- Coached and developed branch team by offering constructive feedback and mentor pairings with seasoned team members in advanced Relationship Specialist roles.
- Made decisions on when to delay check availability based on members activity, information about the specific check, the response from Teller Capture and members' response to questions.
- Analyzing a member's transaction request along with their account activity to have a discussion with the member in order to prevent a loss due to a scam.
- Informing member's that their use of plastics has been revoked due to the risk associated with their account activity.
Teller Supervisor
VyStar Credit Union
11.2008 - 09.2014
- Managed teller schedules, ensuring adequate staffing levels during peak business hours for a team of 8 employees.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures to make recommendations to our members.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Teller Specialist
VyStar Credit Union
01.2006 - 11.2008
- Enhanced member satisfaction by efficiently processing transactions and addressing inquiries.
- Promoted bank products and services to members, resulting in increased account openings and loan applications.
- Expanded knowledge of bank products and services, ultimately achieving a higher rate of successful cross-selling and referral generation.
- Detected fraudulent activities by meticulously reviewing member documentation and verifying identification.
- Promoted from a part time Teller Specialist to Teller Specialist II, Teller Specialist III, Lead Teller I, and Lead Teller II by strategically achieving and/or exceeding assigned goals and completing promotion requirements.
Head Teller
Country Federal Credit Union
06.2003 - 01.2006
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Cashier
Chipotle
01.2001 - 05.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with food prep and working the line during peak times providing customers with a consistently delicious product.
Education
High School Diploma -
Eaglecrest High School
Centennial05-2002
Skills
- Operations management
- Team development
- Relationship building and management
- Risk mitigation
- Regulatory compliance
- Risk assessment
- Member relationship management
- Financial advising
- Investment guidance
- Customer retention
Accomplishments
- Circle of Excellence winner 2024 (Oakleaf Branch FL04 Region)
Timeline
Assistant Branch Manager
VyStar Credit Union
09.2014 - Current
Teller Supervisor
VyStar Credit Union
11.2008 - 09.2014
Teller Specialist
VyStar Credit Union
01.2006 - 11.2008
Head Teller
Country Federal Credit Union
06.2003 - 01.2006
Cashier
Chipotle
01.2001 - 05.2002
High School Diploma -
Eaglecrest High School
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