Jennifer Rogers
Farmington Hills
Summary
Dynamic Regional Coordinator at BELFOR Property Restoration with a proven track record in recruitment management and employee training. Skilled in conflict resolution and process improvement, I effectively enhanced team collaboration and operational efficiency, driving successful project outcomes. Adept at fostering relationships and implementing policies that elevate workplace performance.
Overview
12
12
years of professional experience
Work History
Regional Coordinator
BELFOR Property Restoration
Livonia
04.2021 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Interpreted and explained work procedures and policies to brief staff.
- Managed the recruitment process for new hires in the region, including interviewing potential candidates.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Organized training sessions for staff members to improve their skills and knowledge of company policies and procedures.
- Guided employees in handling difficult or complex problems.
- Established relationships with vendors in order to secure competitive pricing on products or services required by branches.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
HR Adminsitrator
BELFOR Property Restoration
Livonia
10.2017 - 04.2021
- Sourced, qualified and conducted screening interviews with job candidates.
- Managed recruitment processes, including job postings, candidate screenings, and interview coordination.
- Facilitated conflict resolution processes to address workplace issues and promote a positive work environment.
- Conferred with management to develop or implement personnel policies or procedures.
- Completed reports and employment forms.
- Provided assistance in the performance management process, including setting goals and objectives.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Handled employee conflicts efficiently while following all company procedures.
- Administered employee onboarding and orientation programs to facilitate smooth integration into company culture.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
Office Manager
Apex Tax Solutions
Southfield
03.2013 - 10.2017
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided administrative support to management team including preparing reports and presentations.
- Developed and implemented office policies and procedures.
- Interpreted and communicated work procedures and company policies to staff.
- Assigned work and monitored performance of project personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with applicable laws regarding employment practices.
- Used judgment and initiative in handling confidential matters and requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Some College (No Degree) - Business
Hillsdale College
Hillsdale, MISome College (No Degree) - Business
University of Phoenix
Tempe, AZSkills
- Employee training
- Recruitment management
- Performance management
- Policy development
- Process improvement
- Conflict resolution
- Team collaboration
- Problem solving
- Effective communication
- Team oversight
- Operations management
- Administrative leadership
- Staff management
- Recordkeeping
- Presenting ideas and plans
- Discretion and confidentiality
- Point of contact
- Business administration
- Decision-making
- Staff supervision
- Consulting
- Workflow management
- Data entry
Timeline
Regional Coordinator
BELFOR Property Restoration
04.2021 - Current
HR Adminsitrator
BELFOR Property Restoration
10.2017 - 04.2021
Office Manager
Apex Tax Solutions
03.2013 - 10.2017
Some College (No Degree) - Business
Hillsdale College
Some College (No Degree) - Business
University of Phoenix
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