Jennifer Rogers
Flint,MI
Summary
Dynamic professional with extensive experience optimizing productivity, efficiency, and service quality across diverse environments. Recognized for dependability, ethical standards, and leadership capabilities, combining advanced organizational, technical, and business acumen to drive success. Proven ability to collaborate effectively with cross-functional teams to achieve operational and service excellence. Results-oriented with a strong track record in implementing improvement initiatives, coordinating efficient workflows, and refining processes, complemented by exceptional interpersonal communication and time management skills.
Overview
21
21
years of professional experience
Work History
Office Manager / Accounting
Flint Golf Club
01.2025 - Current
- Report all new hires to the state to ensure compliance.
- Coordinated scheduling for team meetings, ensuring optimal use of resources and time management.
- Developed and implemented office policies that improved employee productivity and satisfaction.
- Trained and mentored new staff on office procedures, fostering a collaborative work environment.
- Oversaw inventory management processes, maintaining accurate supplies for daily operations.
- Analyzed operational workflows, identifying areas for improvement to enhance overall service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Led the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced overhead costs significantly through the negotiation of vendor contracts for the cost of office supplies, while maintaining high-quality service.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed biweekly payroll for 50+ employees.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Customer Care Representative
The Comedy Series
09.2022 - Current
- Trained new representatives on policies, procedures, and customer service standards.
- Processed ticket sales transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained up-to-date knowledge of events and promotions to inform patrons effectively.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Trained new staff on ticketing procedures and customer service best practices to ensure consistency.
Financial Manager
Prime Cardiology
02.2024 - 12.2024
- Maintain all financial records, including the general ledger, accounts payable, accounts receivable, and balance sheets.
- Ensure timely reporting to meet weekly and monthly deadline goals.
- Managed budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Analyzed financial reports to identify trends, variances, and areas for improvement.
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Managed essential personnel data and records using QuickBooks.
- Reduced outstanding accounts receivable balances by consistently following up on overdue payments and negotiating payment plans with clients.
- Assumed ownership of accounting, forecasting and strategic supply planning.
- Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
- Collaborated with tax professionals to ensure accurate and timely filing of all required documents, minimizing the risk of costly penalties or audits.
Office Administrator
Prime Cardiology
02.2024 - 12.2024
- Responsible for maintaining physicians credentials and certifications.
- Coordinated communication between physicians, staff, and patients for optimal service delivery.
- Managed patient scheduling, ensuring efficient use of resources and timely appointments.
- Implemented office procedures that improved workflow and enhanced operational efficiency.
- Maintained accurate electronic health records to support clinical operations and compliance.
- Trained new administrative staff on office protocols and software systems for seamless integration.
- Developed standard operating procedures to streamline administrative tasks and reduce errors.
- Oversaw inventory management, ensuring availability of medical supplies while minimizing waste.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Human Resources - Office Management
SW Security
01.2017 - 08.2019
- Developed training programs that increased staff performance and compliance with policies.
- Coordinated company-wide initiatives to foster a positive workplace culture and engagement.
- Led recruitment efforts, optimizing candidate selection through strategic sourcing methods.
- Conducted performance evaluations to drive employee development and align organizational goals.
- Analyzed HR metrics to inform strategic decision-making and improve operational effectiveness.
- Maintained compliance with federal, state, and local employment laws by staying current on regulations and adjusting company practices accordingly.
- Managed payroll functions to ensure timely and accurate compensation for all employees.
- Streamlined onboarding processes, providing new hires with a smooth transition into the organization and setting them up for success.
- Evaluated office procedures periodically for improvement opportunities, making recommendations to management when appropriate for increased efficiency and effectiveness.
- Administered benefits programs, ensuring employees were well-informed about their options and enrollment process.
- Reduced turnover rates by developing effective retention strategies, including employee recognition programs and career development opportunities.
- Conducted thorough job analyses to create accurate job descriptions and establish competitive salary structures.
Assistant Property Manager
Storage Solutions
08.2016 - 01.2017
- Manage opening and closing procedures, and recommend changes to enhance the efficiency of daily activities.
- Maintain professional, courteous relationships with existing and prospective customers, and business members that limit the legal liability of the company.
- Maintain financial reporting and bookkeeping systems provided by the employer, including cash reconciliation.
- Managed tenant communications and resolved inquiries to enhance customer satisfaction.
- Maintained accurate records of property operations using property management software.
- Developed strategies for optimizing storage space utilization across facilities.
- Analyzed rental rates and market trends to inform pricing strategies and occupancy goals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Supply Chain Consultant
Statoil
06.2015 - 07.2016
- Collaborate with contract representatives and engineers to create purchase requisitions and purchase orders.
- Managed logistics operations to ensure timely delivery of products across multiple channels
- Manage the company's Approved Supplier List (ASL) to ensure that active suppliers meet all HSE requirements and guidelines.
- Regulate and update client/vendor information to reflect active vendor services agreements, work, and purchase orders for project billings.
- Developed strategic sourcing strategies to optimize vendor relationships and reduce costs
- Analyzed supply chain processes to identify inefficiencies and recommend improvements
Project Coordinator - Nuclear/Aerospace
Ultra Electronics NSPI
10.2013 - 01.2015
- Review all global nuclear contracts and change proposals to establish accurate billing and shipping information.
- Liaison between foreign clients and company departments to ensure document accuracy including engineering drawings, quality reports, invoices etc.
- Prepare and submit all technical, financial, and customer-specific documents, and ensure they comply with internal and external regulations.
- Prepare contract changes and quotes for additional equipment on existing contracts.
- Prepare invoices, end-of-manufacturing reports, manuals, letters of credit, and shipping documentation according to client contracts and regulations.
- Work with the shipping department to ensure product packaging is in accordance with the client contract.
- Managed project documentation, maintaining accurate records and supporting compliance with industry standards.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Kept corporate and client information confidential, adhering to data safety measures.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Coordinated project schedules, ensuring timely completion of deliverables and adherence to deadlines.
- Facilitated communication among cross-functional teams to streamline project workflows and enhance collaboration.
Risk Management Assistant
Rio Energy
04.2012 - 08.2013
- Assisted in preparing detailed reports on risk exposure for senior management review.
- Analyzed risk assessments to identify potential vulnerabilities in operational processes.
- Assist in the preparation of contracts for sales via barge, pipeline, freight, and truck movement for crude oil and feedstock trades to ensure accurate dates of shipment.
- Maintain all hard and soft copies of contracts, project correspondence, and invoice-related information.
- Managed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Reconciled bank statements with general ledger entries to maintain financial accuracy.
Executive Assistant - Human Resources
Gunda Corporation
01.2009 - 09.2011
- Assist Construction Manager in creating construction safety manuals for employees.
- Streamlined communication processes between departments, enhancing collaboration and information flow.
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Developed and maintained filing systems, improving document retrieval efficiency for senior leadership.
- Managed travel arrangements, negotiating best rates while adhering to corporate policies.
- Facilitated onboarding process for new staff, providing training on company protocols and tools.
- Implemented project tracking systems, increasing visibility of task progress across teams.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Streamlined office operations, leading to more organized environment by implementing digital filing systems.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
Legal Assistant - Intellectual Property
Hexion Specialty Chemicals
04.2008 - 12.2008
- Prepare documents for US patent prosecution such as information disclosure statements, responses to missing parts with declaration, powers of attorney, change of correspondence address and 37 CFR 3.73 (b) forms.
- Process all patent and trademark related invoices in SAP upon receipt, docketed appropriate information and provided coding to ensure proper billing.
- Assist with docketing information accordingly in CPi for trademark and patent files.
- Manage upcoming due dates for all patent and trademark files.
- Prepare correspondence letters to outside counsel in addition to all patent related documents required by the country in which it is filed.
- Prepare and file foreign trademark applications, renewals, affidavits, assignments and related documents and correspond with foreign counsel with respect to local trademark matters.
Office Manager - Customer Care Representative - Sports Medicine
Genesys Orthotics and Prosthetics
09.2004 - 04.2007
- Verify eligibility and benefits for DME, orthotic and prosthetic coverage.
- Reduced monthly accounts receivable accruals from $10,000 to $0.
- Accurately code patient diagnosis using ICD9 coding.
- Triage patient's statements, send correspondence and call patients to collect all overdue balances.
- Developed a process to differentiate practitioner charts throughout the office.
- Maintain patient charts by accurately filing and confirming in a timely manner.
- Created diagnosis coding process for office staff.
- Maintain purchase orders with A/P documentation.
- Answered all patient, surgeon and vendor correspondence accurately and professionally.
- Assist practitioners with casting and other miscellaneous requests.
- Coordinate meetings, conferences and presentations upon practitioner requests.
Education
Associate of Science -
Houston Community College
Houston, TX05-2015
Skills
- Office management
- Organizational skills
- Data entry
- Customer relations
- Payroll processing
- Bookkeeping
- Account reconciliation
- Inventory control
- Conflict management
- Human resources
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteTimeline
Office Manager / Accounting
Flint Golf Club
01.2025 - Current
Financial Manager
Prime Cardiology
02.2024 - 12.2024
Office Administrator
Prime Cardiology
02.2024 - 12.2024
Customer Care Representative
The Comedy Series
09.2022 - Current
Human Resources - Office Management
SW Security
01.2017 - 08.2019
Assistant Property Manager
Storage Solutions
08.2016 - 01.2017
Supply Chain Consultant
Statoil
06.2015 - 07.2016
Project Coordinator - Nuclear/Aerospace
Ultra Electronics NSPI
10.2013 - 01.2015
Risk Management Assistant
Rio Energy
04.2012 - 08.2013
Executive Assistant - Human Resources
Gunda Corporation
01.2009 - 09.2011
Legal Assistant - Intellectual Property
Hexion Specialty Chemicals
04.2008 - 12.2008
Office Manager - Customer Care Representative - Sports Medicine
Genesys Orthotics and Prosthetics
09.2004 - 04.2007
Associate of Science -
Houston Community College