JENNIFER ROLDAN
Kissimmee,FL
Summary
Motivated professional, fast learner and dedicated to my work. I see my self working with this company for many many years. And good with any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight dead lines. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
17
17
years of professional experience
Work History
Dispatcher Coordinator
Integrated Home Care Services
11.2023 - Current
- Alerted personnel of road and weather hazards to minimize accidents and delays
Costumer Service Specialist
Kuehne + Nagel
08.2021 - 11.2023
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary
- Conducted regular safety inspections of vehicles used by drivers for dispatch services
- Answered customer requests with information about product availability, shipping information and status updates
- Coordinated with warehouse staff for efficient cargo loading and unloading
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Communicated effectively with dispatch and customers to provide status updates
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
Personal Care Assistant
Stavros Center For Independent Living
03.2015 - 08.2021
- Maintained daily living standards by assisting clients with personal hygiene needs
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Assisted with meal planning to meet nutritional plans
- Transported patients to medical, dental and personal care appointments
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets
- Laundered clothing and bedding to prevent infection
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Reported concerns to nurse supervisor to promote optimal care
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
Team Leader
Wendys Restaurant
05.2011 - 05.2014
- Uphold quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Troubleshot shortages and overages to support quality control efforts
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Relayed customer feedback to cross-functional teams to improve products and services
- Organized client contracts, records, reports and agendas to strengthen traceability
- Answered incoming telephone calls to provide store, products and services information
- Answered inbound calls, chats and emails to facilitate customer service
- Reviewed account and service histories to identify trends and resolve issues
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
Front Desk Receptionist
Days Inn Hotel
01.2008 - 09.2010
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Responded to inquiries and room requests made online, by phone and via email
- Signed for packages, recorded deliveries and distributed to personnel
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
Education
High School Diploma - undefined
José Campeche
San Lorenzo, PR05.1999
Skills
- Compassionate patient care
- Medication management
- Tact and diplomacy
- Household organization
- Client relationship management
- Adaptable under pressure
- Client documentation
- Knowledge of state regulations
- Records management
- Customer communication
- Customer service
- Data entry
- Team coordination
- Attention to detail
- Effective communication
- Positive attitude
- Dispatch software
Timeline
Dispatcher Coordinator
Integrated Home Care Services
11.2023 - Current
Costumer Service Specialist
Kuehne + Nagel
08.2021 - 11.2023
Personal Care Assistant
Stavros Center For Independent Living
03.2015 - 08.2021
Team Leader
Wendys Restaurant
05.2011 - 05.2014
Front Desk Receptionist
Days Inn Hotel
01.2008 - 09.2010
High School Diploma - undefined
José Campeche
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