Summary
Work History
Education
Skills
Work Availability
Timeline
Generic

Jennifer Rolling

Bartow,FL

Summary

Executive Assistant with a background in Operations and Logistics. Facilitates multiple projects simultaneously. Considered valuable, punctual employee with outstanding talents. Highly-motivated employee with desire to take on new challenges. Strong worth ethic. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Executive Assistant

imagine Tours & Travel
Lakeland, PA
05.2023 - Current
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.

Operations & Overseas Manager

imagine Tours & Travel
Lakeland, FL
2/15/15 - Current
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including team workflows and deadlines.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented process innovations to improve overall work performance.
  • Performed staff management, task allocation and materials coordination duties to surpass business goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Built strong operational teams to meet process and production demands.

Education

Bachelor of Arts - Communications

Kaplan College - Phoenix
Phoenix, AZ
2010

Associate of Arts - Liberal Arts And General Studies

Polk State College Collegiate High School
Lakeland, FL
2007

Skills

  • Inventory Management
  • Customer Service
  • Policies and Procedures Implementation
  • Systems Implementation
  • Problem-Solving
  • Goal Setting
  • Planning and Implementation
  • Team Leadership
  • Decision Making
  • Staff Training and Development
  • Maintaining Compliance
  • Workflow Optimization
  • Customer Service Management
  • Assignment Delegation
  • Performance Evaluation and Monitoring
  • Hiring and Onboarding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Executive Assistant

imagine Tours & Travel
05.2023 - Current

Operations & Overseas Manager

imagine Tours & Travel
2/15/15 - Current

Bachelor of Arts - Communications

Kaplan College - Phoenix

Associate of Arts - Liberal Arts And General Studies

Polk State College Collegiate High School
Jennifer Rolling