Jennifer Rolon
Marshall,VA
Summary
Performance-minded, results-driven regional-level operations leader with over 20 years of progressively increased responsibility overseeing critical facets of the business, including Sales, Staffing, P&L, Strategic Partnerships, Customer Engagement, Marketing, and Customer Relationship Management. A highly talented leader with a proven record of developing future leaders and building high-performing teams that consistently improve business outcomes YOY. Accustomed to supporting multi-site areas encompassing up to 400 employees and thousands of customers.
Overview
20
20
years of professional experience
Work History
District Manager
Flagship Carwash
01.2020 - Current
- Help facilitate the merger of Flagship Carwash with Spotless brands
- Worked closely with VP to create new districts
- Hired, trained, and Supervised a multi-departmental team- DM's, GM's, and Office Personnel
- Setup New Stores ( Integration of Acquisitions)
- Assist stores with Operational challenges.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and analyzed weekly/monthly reports on key business areas to improve each store's financial health.
- Controlled payroll with accurate forecasting while adhering to strictly budgeted hours. Created spreadsheets using data from POS to teach GM's how to reach CPMH and Labor % goals.
- P&L review and budgeting
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed Fleet Account Program using an RFID system along with winning county bids. VW biggest account
General Manager
Flagship Carwash
11.2010 - 01.2020
- Transformed an underperforming store into a profitable location within 6 months, generating over 60% increase in sales/profit
- Created and Implemented Flagship's Unlimited Program
- Installed and configured all Micrologic POS systems and applications, including setting up the e-commerce system for 5 locations within the Brand.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Chemical Sales Manager
New Dawn Distributers
03.2008 - 10.2010
- Responsible for growing the Turtle Wax and NCS street sales business within the DMV Area, including Baltimore.
- Provide comprehensive training on equipment overview, the five factors of clean, pneumatics & hydraulics, electrical components, controller programming & timing, chemical & water systems, preventative maintenance, and troubleshooting
- Perform site evaluations on Chemistry and Equipment needs.
- Met with clients, delivering presentations and educating them on product and service features and offerings.
- Boosted sales revenue by establishing and maintaining solid relationships with clients.
- Serviced existing accounts on a regular basis to maximize revenue.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Attended all NRCC and ICA Conventions to drive new business by acquiring new clients and expanding new and existing relationships.
Operations Manager
Three Cees Carwash & Lube
04.2004 - 02.2008
- Managed a team of 55 employees and 5 Managers overseeing the Carwash, Detail, and Lube Departments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Carwash Equipment Sales
Belanger
Northville, United States2009
Carwash Management
Sonny's CarWash College
Fort Lauderdale, United States03.2006
High School Diploma -
Robert E. Lee High School
Baton Rouge, United States05.1999
Skills
- 20 Years Carwash Operations Management
- Team Leadership and Motivation
- Strategic Planning and Execution
- Recruiting and Development
- Performance Review
- Health & Safety Compliance
- Total P & L responsibility
- Financial Reporting/ KPI
- HR Compliance & Related
- Process Improvement
- Time management and prioritization
- Budgeting and Forecasting
Accomplishments
Most Profitable Store 9 years in a row 2011-2020
Extraordinary leadership 2022
Best Performing District 2023
$4 million club 2014, 2015, 2016 ,2017, 2018,
Timeline
District Manager
Flagship Carwash
01.2020 - Current
General Manager
Flagship Carwash
11.2010 - 01.2020
Chemical Sales Manager
New Dawn Distributers
03.2008 - 10.2010
Operations Manager
Three Cees Carwash & Lube
04.2004 - 02.2008
Carwash Equipment Sales
Belanger
Carwash Management
Sonny's CarWash College
High School Diploma -
Robert E. Lee High School