Jennifer Romero
Palmdale,CA
Summary
To find a part-time position where I can apply my skills and become an asset to the company. A organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Customer Sales and Service Expert
Dillards Department Store
Palmdale
07.2023 - Current
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Advised customers on product features, benefits and warranties.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Assisted in training new employees on how to use the POS system effectively.
- Managed multiple tasks simultaneously while meeting deadlines.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Developed strong relationships with clients through effective communication skills.
- Performed daily opening and closing tasks including checking all equipment for proper functioning.
- Created reports detailing daily sales activity for review by management.
- Answered telephone inquiries promptly and professionally.
- Monitored inventory levels for out-of-stock items and placed orders when necessary.
- Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
- Advised customers on product features, benefits, and warranties.
- Assisted customers with product selection, queries, and complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contacted customers about potential service upgrades, new services and account changes.
- Greeted customers and provided exceptional customer service.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
Teacher's Aide
Sierra Vista Elementary
Los Angeles, CA
04.2019 - 05.2020
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Instructed and monitored students in the use and care of school equipment and materials to prevent injuries and damage.
- Enforced rules for behavior and procedures to maintain order among class.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
Executive Assistant
Jamison Services
Los Angeles
09.2015 - 03.2018
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Spearheaded training and development programs for new employees.
- Managed daily invoices, reports and proposals.
- Leveraged word processing software to create proposals, letters and memos.
- Obtained signatures for financial documents and internal and external invoices.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained confidential records and files related to executive operations.
- Greeted visitors warmly upon arrival at the office premises.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
Floor Manager
Nodstroms
Los Angeles
08.2005 - 07.2015
- Managed a team of 16, scheduled meetings, upkeep of calendar, answered phones, Excel reports, filing.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assessed team member performance and developed improvement plans for weak points.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Promoted culture of collaboration focused on collective problem-solving and exceptional target achievement.
- Trained, motivated and oversaw team of 68 individuals. As well as delivering outstanding service to every customer.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Developed strategies for increasing sales productivity and profitability within the department.
- Coached team members on customer service techniques and provided feedback on performance.
Education
Associate of Arts - Sociology
Pasadena City College
Pasadena, CA12.2022
Associate of Arts - Child And Adolescent Development
Pasadena City College
Pasadena, CA12-2022
Associate of Arts - Social And Behavioral Science
Pasadena City College
Pasadena, CA12-2022
High School Diploma -
San Gabriel High School
San Gabriel, CA06.2005
Skills
- Type 75 wpm, Excel, Power Point
- Materials Management
- Collaborative and Team-Oriented
- Relationship Building
- Calm and Patient Demeanor
- Individual Student Assistance
- Effective Communication
- Reading and Writing Support
- Supervising Student Activities
- Teacher Support and Collaboration
- Computer Skills
- School Policy and Rules Enforcement
- Assignment Grading
Languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Sales and Service Expert
Dillards Department Store
07.2023 - Current
Teacher's Aide
Sierra Vista Elementary
04.2019 - 05.2020
Executive Assistant
Jamison Services
09.2015 - 03.2018
Floor Manager
Nodstroms
08.2005 - 07.2015
Associate of Arts - Sociology
Pasadena City College
Associate of Arts - Child And Adolescent Development
Pasadena City College
Associate of Arts - Social And Behavioral Science
Pasadena City College
High School Diploma -
San Gabriel High School
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