Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Hi, I’m
Jennifer Romero
mortgage Loan Officer
Modesto,California
Summary
Overview
23
years of professional experience
Work History
Synergy One Lending
Mortgage Loan Officer
08.2020 - Current
Job overview
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy-to-understand language.
- Assisted customers with completing loan applications and other paperwork.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
Denn Power Pilates, LLC
Certified Pilates Instructor /Owner/Operator
10.2016 - 07.2020
Job overview
- Attended continuing education classes to maintain current knowledge.
- Kept facilities and equipment clean and organized.
- Worked in team-based environment to provide clients with optimal fitness services.
- Promoted additional classes and available services to members.
- Demonstrated proper form and technique to prevent injury.
- Assisted with marketing and promoting of classes and services.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Promoted fitness classes to boost gym attendance.
- Attended continuing education classes to maintain current knowledge
- Promoted additional classes and available services to members
- Developed and implemented fitness assessment system to evaluate progress of participants
Studio V Pilates & Fitness
Pilates Instructor
05.2012 - 05.2016
Job overview
- Attended continuing education classes to maintain current knowledge.
- Kept facilities and equipment clean and organized.
- Promoted additional classes and available services to members.
- Worked in team-based environment to provide clients with optimal fitness services.
- Attended continuing education classes to maintain current knowledge
- Promoted additional classes and available services to members
- Worked in team-based environment to provide clients with optimal fitness services
PrimeLending
Mortgage Loan Officer
05.2008 - 08.2012
Job overview
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Oak Valley Community Bank
AVP, Mortgage Loan Officer
04.2003 - 04.2008
Job overview
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Helped VPs add value and growth to annual sales volume.
- Collaborated with VPs in order to grow business partners through prospecting, and follow-up activities.
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Distinguished best, average and potential referral partners to build up pipeline.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Increased company growth through collaboration with sales and marketing departments.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes and competition in industry
Bank Of The West
Personal Banker
06.2000 - 04.2003
Job overview
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Cross-sold bank products and services to meet customer needs and provide options
- Promoted financial products by maintaining excellent service offering knowledge
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Responded to customer inquiries regarding new accounts and account services
Education
Modesto Junior CollegeModesto, CA
Some College (No Degree) from General / Business
University Overview
Grace M. Davis High SchoolModesto, CA
High School Diploma
05.2000
University Overview
Skills
- Sales Forecasting
- Sales Development
- Marketing Expertise
- Client Account Management
- Regulatory Compliance
- Residential Mortgage Lending Regulations
- Credit File Updating
- Customer Relations
- Creditworthiness Determination
- Loan File Maintenance
- Automated Underwriting System (AUS)
- Credit History Review
- Referral Network Development
- Relationship Selling
- Income Evaluation
Timeline
Mortgage Loan Officer
Synergy One Lending
08.2020 - Current
Certified Pilates Instructor /Owner/Operator
Denn Power Pilates, LLC
10.2016 - 07.2020
Pilates Instructor
Studio V Pilates & Fitness
05.2012 - 05.2016
Mortgage Loan Officer
PrimeLending
05.2008 - 08.2012
AVP, Mortgage Loan Officer
Oak Valley Community Bank
04.2003 - 04.2008
Personal Banker
Bank Of The West
06.2000 - 04.2003
Modesto Junior College
Some College (No Degree) from General / Business
Grace M. Davis High School
High School Diploma