Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Work Availability
Quote
Interests
Software
Timeline
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JENNIFER RONAN

JENNIFER RONAN

Grand Rapids,MI

Summary

Results-oriented Executive with extensive experience in the online travel/hospitality industry, passionately leading high-performing teams in Finance Operations, Credit Risk Analysis, and Customer Service. Recognized for a strong work ethic, adaptability, and a customer-centered approach that drives business growth and profitability.

Overview

16
16
years of professional experience

Work History

Director of Receivables Management

LuxUrban Hotels, Inc.
Remote
12.2020 - Current
  • Provided high-level leadership to the Receivables division of the Finance team, focusing on a hands-on management approach
  • Key areas of responsibility included financial reporting, internal controls, and audit processes related to the management and tracking of refunds issued for cancelled reservation payments collected through various payment processors and sales channels
  • Analyzed departmental performance and developed cross-departmental strategies to improve operational efficiency, action areas of potential risk, and strengthen company cash flow
  • Collaborated with senior leadership to set and achieve long-term company objectives
  • Successfully led the team through a critical transition of property management systems from Cloudbeds to Opera
  • Managed sales channel invoice audits to ensure accuracy in commissions and credits, with a cost savings of more than $200k in 2024 alone
  • Fostered a positive work culture, motivating staff to overcome several major payment platform obstacles and exceed performance targets
  • Oversaw team responsible for managing guest reviews across all online review platforms
  • Analyzed data collected from customer feedback on a monthly basis to identify trends in service performance and offered actionable suggestions for improvement at cross departmental leadership meetings

Sr Finance Operations Specialist/Key Accounts

Booking.com USA
Grand Rapids, MI
10.2017 - 10.2020
  • Managed invoicing and collections for over 20,000 properties, specializing in Enterprise Property Management Groups and Key Accounts
  • Consistently exceeded monthly cash collection targets and resolved overdue accounts
  • Minimized write-offs by identifying and addressing significant collection risks
  • Improved scalability by enrolling customers in Direct Debit and training business partners on invoicing
  • Cultivated strong collaborative relationships with internal stakeholders and external clients
  • Promoted strong collaborative relationships between internal teams such as Partner Services and Accounts Receivable team members
  • Spearheaded the rollout of monthly webinar training sessions designed to train hotel partners on how to use the extranet and ensure accurate invoicing

Sr Credit Controller

Booking.com USA
Grand Rapids, MI
01.2012 - 10.2017
  • Demonstrated exceptional customer relationship building and negotiation skills, resulting in the retention of multiple crucial property accounts facing contract termination due to unresolved invoice discrepancies
  • Successfully highlighted how the Finance team's active involvement in building partner relationships can drive tangible results, securing repeated opportunities to attend quarterly partner appreciation events with the Sales team and enhancing invoice payment punctuality.

Credit Controller

Booking.com USA
Grand Rapids, MI
09.2009 - 01.2012
  • Utilized multilingual abilities to oversee invoicing and collections for 600 hotel accounts located in Brazil, South America within the first year of employment
  • Collaborated with a third party Brazilian accounting firm to conduct a thorough audit and assess outstanding amounts for collection
  • Successfully managed the transition to a new, diverse portfolio of more than 1,000 hotel accounts in North America

Editorial and Marketing Administrator/HR Support

Zondervan
Grand Rapids, MI
08.2008 - 09.2010
  • Provided administrative support to senior executives and managed departmental invoices
  • Assisted HR Director with recruitment, orientation, and special events coordination
  • Supported Editorial and Marketing teams with project management and administrative tasks.

Education

Business Communications -

Grand Rapids Community College
Grand Rapids, MI

English/Speech -

Cornerstone University
Grand Rapids, MI

Skills

  • Team Development
  • Cross-functional Team Leadership
  • Strategic Planning
  • Finance Operations
  • Credit Risk and Analysis
  • Revinate Reviews Platform
  • Medallia Reviews Platform
  • Financial Reporting and Analysis
  • Cloudbeds Payment Processor
  • Elavon Payment Processor
  • Cloudbeds PMS
  • Opera PMS
  • Corporate Communications and Training
  • International Business

Languages

Portuguese
Full Professional
Spanish
Limited

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionPaid time off401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Find what sets your soul on fire."

Interests

Flower Gardening

Weightlifting

Hiking

Dogs

Family

Travel

Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Google Sheets

Microsoft Outlook

Tableau

SAP

Opera

Cloudbeds

Medallia

Revinate

Merlink

Payment Insider

Canary

Timeline

Director of Receivables Management

LuxUrban Hotels, Inc.
12.2020 - Current

Sr Finance Operations Specialist/Key Accounts

Booking.com USA
10.2017 - 10.2020

Sr Credit Controller

Booking.com USA
01.2012 - 10.2017

Credit Controller

Booking.com USA
09.2009 - 01.2012

Editorial and Marketing Administrator/HR Support

Zondervan
08.2008 - 09.2010

Business Communications -

Grand Rapids Community College

English/Speech -

Cornerstone University

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JENNIFER RONAN