Jennifer Roos
Hospers,IA
Summary
Compassionate Director of Health Services known for high productivity and efficiency in task completion. Possess specialized skills in strategic planning, regulatory compliance, and quality improvement initiatives. Excel at communication, leadership, and problem-solving to enhance service delivery and patient care outcomes. Experienced in Health Care specifically Long Term Care and Assisted Living for almost 34 years as a Certified Nursing Assistant or a Nurse. Almost 6 years of experience as Director of Health Services in a Leadership Role.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Director of Health Services
Vista Prairie at Fieldcrest
Sheldon , Iowa
03.2019 - Current
- Assist RN to make sure the initial assessments of prospective/new residents are completed in a timely manner.
- Assist with getting services implemented with new residents, add and discontinue services, and discharge services when the resident moves out.
- Complete or delegate the completion of assessments as required by Iowa laws and regulations. This includes Admission Assessments, 30-Day Nurse Reviews, 90-Day Nurse Reviews, Annual Nurse Reviews, and Change of Condition.
- Ensure updates and changes to residents are updated in their charts, and to their families, in a timely manner each workday.
- Update the physicians on any changes with the residents and follow up on any changes the physician would order promptly.
- Address any concerns that the residents or their family may have, and promptly find a solution.
- Ensure that physician communication and orders are properly filed.
- Complete Chart Audits periodically to ensure they are completed and up to date.
- Provide all new, unlicensed staff with required training according to Iowa law, including all delegated nursing tasks.
- Determine that the staff is competent to provide all delegated tasks, according to the resident's care plan.
- Ensure that staff has the Mandatory Reporter for Dependent Adult Abuse completed within 6 months of hire, and then every 3 years.
- Ensure all staff have 8 hours of Dementia training within 30 days of hire, and then 8 hours annually.
- Ensure that medications are set up correctly, and that staff is following medication policies.
- Conduct staff evaluations as required.
- Conduct meetings with staff who have performance issues to ensure that the issues are being corrected. Assist staff as needed, so they can be successful.
- Maintain records of training that is required by State and Federal Law. Ensure the training is completed on time.
- Ensure the QA meetings are completed each month, and that department managers have completed their section, and any changes that need to be implemented are completed.
- Take on-call to ensure a nurse is available 24/7. Ensure that all calls are answered promptly.
Certified Nursing Assistant
Beehive Assisted Living
Sheldon , IA
03.2000 - 02.2027
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height, and weight.
- Reported changes in patient condition to the registered nurse.
- Answered call lights promptly and responded to patient needs accordingly.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Administered medications as directed by registered nurse or physician.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Registered Nurse
Vista Prairie at Fieldcrest
Sheldon , IA
02.2017 - 03.2019
- Completed Admission Assessments, 30-Day Nurse Reviews, 90-Day Nurse Reviews, Annual Assessments, and Change of Conditions as required.
- Ensured that the staff was trained on the services provided for the residents, according to their up-to-date care plan.
- Communicated to physicians any changes, and followed up on any new orders.
- Communicated to family any changes in condition, falls, or medication errors.
- Ensured that documentation of services and orders were properly filed and assisted with chart audits.
- When the Director of Health Services was absent, I would fill her position.
- Interim Director of Health Services at Keelson Harbor in Spirit Lake when they were still part of Vista Prairie Communities. I was an RN at Fieldcrest three days a week, and Director of Health at Keelson Harbor two days a week.
- Ensure that VA medications were set up for staff to administer.
- Completed On-Call according to the schedule to ensure a nurse was on-call 24/7.
- Communicate with the Director of Health Services any complaints or issues brought to me.
- Delegate nursing tasks to the LPN within the LPN scope of practice.
Licensed Practical Nurse
Vista Prairie at Fieldcrest
Sheldon , IA
02.2016 - 03.2017
- Assisted Registered Nurse with mentoring and training new staff.
- Performed delegated tasks and other duties as assigned.
- Worked under the direction of the Registered Nurse to complete tasks. Completed 90-day nurse reviews, set up VA medications, completed vital signs.
- Completed antibiotic follow-ups 48 hours after the start of an antibiotic, and 48 hours after completion of the antibiotic.
- Completed on-call per schedule to ensure a Nurse was on-call 24/7.
- Reported changes or problems in resident conditions or other concerns to a Registered Nurse.
Resident Assistant/Medication Passer/Shift Leader
Vista Prairie at Fieldcrest
Sheldon , IA
11.2014 - 02.2016
- Informed oncoming shift of any new resident conditions.
- Observed and reported all changes in residents' condition to the RN as soon as practical.
- Reported all accidents and incidents and completed required documentation.
- Answered resident emergency calls promptly.
- Assisted with lifting, turning, moving, re-positioning, and transporting residents into and out of beds, chairs, showers.
- Completed vital signs per the Registered Nurse's direction.
- Collected all the apartments garbage and handed out Kleenex and toilet paper.
- Cleaned the Common Areas and bathrooms.
- Completed any unfinished laundry.
- Assisted residents with Activities of Daily Living (ADLs), i.e. Dental and mouth care, dressing/undressing, hair care, toileting, personal hygiene, bathing, or showering based on their services.
- Administer medications per EMAR instruction. Any discrepancies reported to the nurse immediately.
- As Shift Leader, I ensured that all services, chores, and documentation were completed. Communicate any changes with residents to the next shift.
Assistant Manager
Hueing Incorporated
Orange City , IA
03.2007 - 11.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Certified Nursing Assistant
St Lukes Lutheran Home
Spencer , IA
03.1993 - 10.1995
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height, and weight.
- Reported changes in condition to Registered Nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
- Answered patient call signals and signal lights to determine patients' needs.
Certified Nursing Assistant
Mann Wing Nursing Home
Hartley , IA
08.1988 - 02.1993
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to the registered nurse.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
Education
Bachelor of Science - BSN
Chamberlain University
Downers Grove, IL12-2025
Associate of Arts - Registered Nurse
Western Iowa Tech Community College
Sioux City, IA12-2016
Licensed Practical Nursing - Licensed Practical Nursing
Western Iowa Tech Community College
Sioux City, IA12-2015
High School Diploma -
Hartley-Melvin-Sanborn High School
Hartley, IA05-1992
Skills
- Critical Thinking
- Risk Management
- Employee Training Program
- Multitasking
- Medical Terminology
- Basic Life Support for Health Care Providers (BLS)
- Performance Evaluation
- Conflict Resolution
- Patient Safety
- Problem-Solving
- Written Communication
- Establish policies
- Self Motivation
- Staff Supervision
- Problem-solving abilities
- Training and mentoring
- Organizational Skills
- Recruit well-qualified staff
- Healthcare administration
- Emergency Preparedness
- Employee Performance Evaluations
- Analytical Thinking
- Quality Assurance
- Staff Management
Affiliations
- Outside of work I love gardening and growing flowers.
- I am a Mental Health First Aid Instructor.
- I love spending time with my Grandchildren and Children.
- Currently finishing my Bachelor's Degree at Chamberlain University on-line.
Languages
English
Professional
Spanish
Limited
Accomplishments
- Presidential Honors January 2015-December 2016 3.75-4.00 grade point.
- 2015 Nursing Club Secretary/Treasurer
- 2016 Nursing Club President
- 2016 Nursing Class Representative and Speaker for Pinning Ceremony.
- Assisted Living Leadership Certification October 2022
- Mental Health First Aid Instructor March 2024
Certification
- Registered Nurse
- Assisted Living Leadership Certification
- Mental health First Aid Instructor
References
References available upon request.
Timeline
Director of Health Services
Vista Prairie at Fieldcrest
03.2019 - Current
Registered Nurse
Vista Prairie at Fieldcrest
02.2017 - 03.2019
Licensed Practical Nurse
Vista Prairie at Fieldcrest
02.2016 - 03.2017
Resident Assistant/Medication Passer/Shift Leader
Vista Prairie at Fieldcrest
11.2014 - 02.2016
Assistant Manager
Hueing Incorporated
03.2007 - 11.2014
Certified Nursing Assistant
Beehive Assisted Living
03.2000 - 02.2027
Certified Nursing Assistant
St Lukes Lutheran Home
03.1993 - 10.1995
Certified Nursing Assistant
Mann Wing Nursing Home
08.1988 - 02.1993
- Registered Nurse
- Assisted Living Leadership Certification
- Mental health First Aid Instructor
Bachelor of Science - BSN
Chamberlain University
Associate of Arts - Registered Nurse
Western Iowa Tech Community College
Licensed Practical Nursing - Licensed Practical Nursing
Western Iowa Tech Community College
High School Diploma -
Hartley-Melvin-Sanborn High School
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