JENNIFER ROOT
Columbia,Missouri
Summary
Detail-oriented and organized professional with over twenty years of experience in accounts payable, accounts receivable, administration, inventory management, and billing. Adept at managing financial transactions, maintaining accurate records, and ensuring timely processing of invoices and payments. Proven ability to streamline administrative processes, optimize inventory control, and enhance operational efficiency. Strong communication skills, with a commitment to providing excellent customer service and fostering positive relationships with vendors and clients. Highly proficient in Windows Operating Systems as well Microsoft, Word, Excel, and 365, and dedicated to meeting deadlines with accuracy and professionalism.
Overview
19
19
years of professional experience
Work History
Billing Specialist
JC Utility
2024.04 - Current
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Verified accuracy of billing data and corrected discrepancies.
- Executed billing tasks and recorded information in company databases.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
Farm Supply Accountant
MFA Incorporated
2022.03 - 2023.09
- Scan documents into DigiDocs, Processing vendor invoices for payment, Filing, organizing, documents, Attention to detail and strong electronic communication skills, Ability to thrive in a fast-paced environment, Self-discipline in remote environment
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing vendor inquiries related to invoices, payments, or account balances.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
Sales Specialist
Inside Response
2020.10 - 2021.02
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed around 30 incoming calls per day from customers.
Administrative Assistant and Accounts Receivable
Custom Complete Automotive
2006.03 - 2015.07
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
High School Diploma -
Frederick Douglass High School
Columbia, Missouri05.2002
Skills
- File Maintenance
- Month-end reports
- Document Scanning
- Proficient in Microsoft Office, 365, Excel, and Word
- Proficient in Microsoft Operating Systems 7-11
- Attention to Detail
- Invoicing and Billing
- Accounts Payable and Receivable
- Time Management
- Data Entry and 10-Key
- Organizational Skills
- Inventory Monitoring and Management
- Order Checking
- Inventory Counts
- Time management abilities
Timeline
Billing Specialist
JC Utility
2024.04 - Current
Farm Supply Accountant
MFA Incorporated
2022.03 - 2023.09
Sales Specialist
Inside Response
2020.10 - 2021.02
Administrative Assistant and Accounts Receivable
Custom Complete Automotive
2006.03 - 2015.07
High School Diploma -
Frederick Douglass High School
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