Jennifer Rosa
Cleveland
Summary
Results-driven professional with extensive experience in client support and auditing at WIS International. Demonstrated success in enhancing operational efficiency through meticulous attention to detail and effective communication. Expertise in cash handling and retail management, consistently delivering exceptional service and fostering team collaboration to achieve organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auditor
WIS International
Cleveland
01.2024 - Current
- Conducted inventory counts to ensure assets' accurate valuation on clients' balance sheets.
- Audited expense reports for compliance with accuracy standards and policy guidelines.
- Collaborated closely with other team members to develop effective audit plans.
- Ensured timely completion of all assigned tasks within set deadlines.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Maintained open communication with external auditors regarding coordination of audits.
House Cleaner
Scrub Mama's LLC
Cleveland
04.2022 - Current
- Cleaned baseboards and hard-to-reach areas by moving furniture aside.
- Mopped hardwood, laminate, ceramic, vinyl, glass, and wood surfaces effectively.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Delivered quality customer service by addressing urgent cleaning requests.
- Washed windows inside and outside as needed.
- Polished metal fixtures in kitchen and bathroom areas.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
Amazon Delivery Driver
725 Transportation Company
Bedford
04.2023 - 09.2023
- Meet and discuss any new information for the day at stand up.
- Log in to Amazon Flex and Mentor at start of shift.
- Collect information on your route for the day. Write down your route for easy access to your stops.
- Load your Van in order and in a quick manner
- Start your route. Deliver to homes, hospitals, restaurants.
- Follow guidelines and customers preference for delivery.
- For any issues you call Support to make corrections or changes to a delivery location.
- Contact customers if any issues with delivery.
- End of route, call you DSP and return to the station
- Upon arrival to station, you clean your van, drop off your Gas card for the day.
- Return your empty bags back to station.
- Park your Van in the correct order and turn hazards off.
- Complete your end of route instructions and Log out.
- Return your Phones, chargers and walkies to Station
Customer Service Representative
Burlington Stores
Parma
10.2021 - 03.2022
- Set up front-end merchandise displays to attract customers and showcase store products.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join rewards programs.
- Reconcile daily totals to maintain balanced and complaint ledgers.
- Created lunch and breaks schedules strategically to keep store adequately staffed for customers traffic.
- Led opening and closing procedures and conduct cashier drops, cash control and vault monitoring.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Handled customers complaints and concerns and escalated to direct supervisor for quick resolution.
- Learned duties for various positions and provided backup at key times.
Front End Manager
TrueNorth Shell
Strongsville
07.2017 - 11.2021
- Handled cash with accuracy and took care to check bills for fraud.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Responded promptly to request for assistance, spills and customer inquiries.
- Completed physical inventory counts each day and or month.
- Serviced hot foods upon completing food safety certificate.
Front End Cashier
Save-A-Lot
Cleveland
04.2016 - 12.2016
- Handle customers at a timely fashion
- Answering questions and concerns
- Keep front end of the store stocked and presentable to our customers.
- Answering phones
- Key holder
- Voids and returns
- Price checking items at a timely fashion.
- Training employee's on our p.o.s. system
- Maintain a clean environment.
- Planogram reset
Cashier/Sales Associate
Dairy Mart
Cleveland
05.2013 - 03.2016
- Greeting customers
- Operating cash registers as well as lottery Machine
- Balancing drawers
- Suggestive selling
- Customer assistance
- Cleaning and maintaining a clean environment
- Stocking cooler
- Maintaining area clean
Front End Supervisor/Cashier
Forman Mills
Cleveland
02.2012 - 08.2013
- Performed cash, card and check transactions to complete customer purchases
- Facilitate communication between staff and management
- Uphold high standards of customer service
- Drive to meet sales objectives
- Reconcile daily totals to maintain balanced ledgers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Replenish supplies for employees.
- Maintain a clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
Gabriel Brothers
Middleburg Heights
03.2011 - 02.2012
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Marshalls
Cleveland
07.2007 - 02.2009
- Handle customers at a timely fashion
- Engage in merchandise conversations
- Maintain a clean work area.
- Suggestive selling
- Return item to sales floor
- Set up new sales display each week with fresh merchandise
- Identified and resolved discrepancies and errors in customer accounts.
- Greeted customers and responded to request for information.
Education
High school diploma -
Ponce High School
Ponce, PRSkills
- Client support and service
- Problem resolution
- Adaptability
- Positive demeanor
- Communication skills
- Team leadership
- Continuous improvement
- Crew member experience
- Cash handling and cashiering
- Merchandising and retail sales
- Point of sale (POS) systems
- Planogram development
- Pricing strategies
- Stocking and inventory management
- Food preparation and safety
- Mathematical proficiency
- Cleaning expertise
- Retail management experience
- Delivery driver skills
- Auditing proficiency
- Attention to detail
Certification
- Food Safety certification, 08/01/17, Present
- Driver's License, 05/01/22, 05/31/30
Languages
Spanish, Fluent
Assessments
- Administrative assistant/receptionist, Proficient, 07/01/22
- Data entry: Attention to detail, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 11/01/22
- Sales skills, Proficient, 04/01/21
- Administrative assistant/receptionist, Proficient, 01/01/23
- Work style: Reliability, Proficient, 05/01/22
- Cooking skills: Basic food preparation, Proficient, 09/01/23
- Customer focus & orientation, Proficient, 04/01/21
- Retail customer service, Proficient, 06/01/22
- Written communication, Completed, 03/01/22
- Customer service, Proficient, 11/01/22
- Call center customer service, Proficient, 09/01/21
Personal Information
Authorized To Work: US for any employer
Timeline
Auditor
WIS International
01.2024 - Current
Amazon Delivery Driver
725 Transportation Company
04.2023 - 09.2023
House Cleaner
Scrub Mama's LLC
04.2022 - Current
Customer Service Representative
Burlington Stores
10.2021 - 03.2022
Front End Manager
TrueNorth Shell
07.2017 - 11.2021
Front End Cashier
Save-A-Lot
04.2016 - 12.2016
Cashier/Sales Associate
Dairy Mart
05.2013 - 03.2016
Front End Supervisor/Cashier
Forman Mills
02.2012 - 08.2013
Cashier
Gabriel Brothers
03.2011 - 02.2012
Cashier
Marshalls
07.2007 - 02.2009
High school diploma -
Ponce High School
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