Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AdministrativeAssistant
Jennifer Rosado

Jennifer Rosado

Fort Myers,FL

Summary

Resourceful Administrative Assistant with successful experience in fast-paced office setting. Reliable team player with leadership abilities and a proven track record of providing exceptional customer service. Dedicated to effectively offer keen attention to details, while demonstrating professional organization and efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

St Marks Surgical Center
Fort Myers, FL
06.2016 - 04.2022
  • Greeted incoming patients/visitors professionally and provided friendly, knowledgeable assistance.
  • High volume up to 60+ check-in/check-out, receive payment collection.
  • Help with new employee hires and adjustment to administrative/performance aspects of jobs.
  • Edited final documents to improve accuracy of language, flow and readability.
  • Optimized record filing system to improve document organization and management.
  • Organized and maintained office supplies inventory for reordering.
  • Provided clerical support to company employees and other accompanying offices by copying, faxing, filing documents and preparing patients daily charts.
  • Daily verifications of surgeries and anesthesia type being provided.
  • Front leader in all tasks and daily flow.
  • Ophthalmology and Facial Plastic experience.

Business Assistant/Maintenance Assistant

Chico's FAS
Fort Myers, FL
03.2012 - 07.2016
  • Received basic materials for stockings buildings with office supplies.
  • Schedule daily meetings for executives.
  • Intake of special requests and requirements for meetings.
  • Set-up conference rooms, materials and refreshments to facilitate special events.
  • Performed cleaning/stocking of all buildings

Customer Service Representative

JCPenney
Fort Myers, FL
11.2007 - 01.2012
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers and increase sales.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with complete follow throughs.

Teller

Fifth Third Bank
Fort Myers, FL
10.2010 - 01.2011
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Accounted for drawer totals and balance.

General Cleaning Services

MsSuperClean, LLC
Fort Myers, FL
07.2004 - 12.2006
  • Commercial and Residential cleaning services.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Ordered new cleaning supplies for upcoming jobs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Handled Home Watch Services.

Education

Billing And Coding

Heritage Institute
Fort Myers, FL
2016

High School Diploma -

Estero High School
Estero, FL
05.2004

Skills

  • Multitasking
  • Time Management
  • Attention to Detail
  • Task Prioritization
  • Confidentiality and HIPAA Policy
  • Multi-Line Telephone Systems
  • Administrative Staff Orientation and Training
  • Data Entry
  • EMR (Electronic Medical Records)
  • Microsoft Office
  • Vision (Surgical Patient System)
  • Simple Admission Patient Portal
  • Paper-Port (Online Filling System)
  • Vital Records (off-site storage of records)

Certification

BLS (Basic Life Support) with AHA (American Heart Association) with CPR and AED Program!





Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant

St Marks Surgical Center
06.2016 - 04.2022

Business Assistant/Maintenance Assistant

Chico's FAS
03.2012 - 07.2016

Teller

Fifth Third Bank
10.2010 - 01.2011

Customer Service Representative

JCPenney
11.2007 - 01.2012

General Cleaning Services

MsSuperClean, LLC
07.2004 - 12.2006

Billing And Coding

Heritage Institute

High School Diploma -

Estero High School

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