Jennifer Rosenbaum
Sunnyside,NY
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Seasonal Event Server, Bartender
The Lambs Club
New York, NY
10.2022 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
- Accurately recorded orders taken into POS system before submitting them for processing.
- Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up banquet tables and chairs for events.
- Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
Head Captain, Bartender
Grand Tour Hospitality
New York, NY
06.2021 - Current
- Explained daily specials and made recommendations upon request.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Attended regular training sessions to stay updated on new products or trends.
- Provided drink suggestions to customers based on their preferences.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
Manager on Duty, Head Bartender, Server, Banquets
Fireman Hospitality
New York, NY
09.2009 - 02.2020
- Maintained inventory levels by ordering supplies as needed.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Provided guidance and support to team members when needed.
- Audited cash registers at the end of each shift for accuracy.
- Trained new employees on job duties and company policies.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server, Bartender,MOD
Boutique Hotel Group
New York, NY
10.2006 - 08.2009
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing documents or preparing reports.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Delegated tasks among team members according to their strengths and abilities.
- Trained new employees on job duties and company policies.
Medical Office Assistant
Psychopharmacology Associates Pc
Farmington Hills, MI
08.2003 - 09.2005
- Greeted patients and visitors in a professional and friendly manner.
- Collected payments from patients for services rendered.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Managed medical records using an electronic health record system.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Submitted diagnosis and procedure codes for insurance companies.
Education
Some College (No Degree) - Psychology
Oakland University
Rochester, MISkills
- Menu Memorization
- Banquet Coordination
- Food safety knowledge
- Stress Tolerance
- Event Setup
- Guest Relations
- Customer Service
- POS
- Food handling and sanitation
- Wine Recommendations
- Supply and inventory management
- Special dietary requirements
- Guest Relations Management
- Effective customer upselling
Timeline
Seasonal Event Server, Bartender
The Lambs Club
10.2022 - Current
Head Captain, Bartender
Grand Tour Hospitality
06.2021 - Current
Manager on Duty, Head Bartender, Server, Banquets
Fireman Hospitality
09.2009 - 02.2020
Server, Bartender,MOD
Boutique Hotel Group
10.2006 - 08.2009
Medical Office Assistant
Psychopharmacology Associates Pc
08.2003 - 09.2005
Some College (No Degree) - Psychology
Oakland University
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