Jennifer Ross
Topeka,Kansas
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
6
6
years of professional experience
Work History
Owner/Senior Lead Designer
Rezwear LLC
12.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed multiple projects simultaneously while maintaining strict deadlines and exceeding client expectations.
- Enhanced brand identity by developing consistent visual language and style guidelines across projects.
- Conducted thorough market research to identify emerging trends, incorporating them into designs for continued relevance.
- Presented design concepts to clients, addressing concerns and making revisions as needed for approval.
- Established strong relationships with clients through exceptional communication, earning trust and repeat business opportunities.
- Delivered innovative designs by incorporating user feedback and industry trends.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Analyzed user behavior and feedback to optimize design and user experience.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Guaranteed designs adhere to company brand standards and guidelines.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Conducted user research to identify customer needs and preferences for customer-centric designs.
Various
Labor Max
07.2018 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
BBA - Business Administration
Wichita State University
Wichita, KS05.2025
Associate of Science - Science And Humanities
Highland Community College
Highland, KS12.2022
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Marketing
- Financial Management
- Business Development
- Business launch
- Business Administration
- Business marketing
- Sales Leadership
- Product branding
- Sales management
- Cost Reduction
- Budget Development
- Attention to Detail
- Customer Service
- Driven and Determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Quality Assurance
- Bookkeeping
- Strategic Decision-Making
- Professional Networking
- Purchasing and planning
- Start-Up Operations
- Task Delegation
- Performance Improvement
- New Business Development
- Sales Planning
- Public Speaking
- Organizational Development
- Process Improvement
- Negotiation and Persuasion
- Sales Development
- Accounting management
- Policies and Procedures Development
- Financial Administration
- Trends Analysis
- Corporate Governance
- Decision-Making
- Customer Service Management
- Effective leader
- Scheduling
- Goal Setting
- Inventory Control
- Inventory Management
- Inventory Tracking and Management
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Customer Retention
Timeline
Owner/Senior Lead Designer
Rezwear LLC
12.2023 - Current
Various
Labor Max
07.2018 - 12.2023
BBA - Business Administration
Wichita State University
Associate of Science - Science And Humanities
Highland Community College