Jennifer Ross

Evaluation and assessment of auto and home RIA’s (Risk Analysis) applying discretion, judgment and established risk selection criteria.

Reviews and, analyzes different fact situations and individual circumstances to make the proper RIA/Underwriting decisions on RIA referrals.

Manages processing to meet established quality and time service objectives based on state specific compliance requirements.

Working Linus Underwriting queues and RIA’s, completing simpler Underwriting task to help create capacity for our Underwriting partners.

Process Risk Advice to evaluate the risk a policy may be to the company.

Investigate the risk to determine if we will non renew or continue a policy

Worked with the Underwriting team keying NJ and CALC ( CA Low Cost) applications and issuing CALC policies.

Attended weekly Underwriting meetings to keep up with state mandates.

Assisted Customers and Agents with policy/coverage questions via email for ARS and A360.

Processing in Trexo and Onebase

Assisted with billing in ARS, A360 and Legacy

Assisted FDS in Farmers Guidewire correcting policy errors and pending changes

Developed solutions for customer and agents independently and with manager.

Collaborated with team members to continually improve processes, leading to increased efficiency and productivity.

Handled escalated cases effectively, turning potentially negative experiences into positive ones for the customers involved.

Managed high call volumes under pressure, maintaining composure and professionalism at all times.

Assisted Agents with New Business

Customer Service

Scheduled what parts needed to be ran daily for customers orders

Assisted Customers with all orders

Scheduled trucks and shipments for all customer orders

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.