Jennifer Roth
Doral,Florida
Summary
Hard-working professional with 15+ years of experience and a proven knowledge of ambulatory care, acute care facility, and case management. Aiming to leverage my skills as the Registered Nurse role at an organization after returning to the market from completing a project and mission working with the American Red Cross oversees. Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice President of Clinical Operations
Wickshire Senior Living, LLC
02.2023 - Current
- Supervises, guides, and mentors the clinical operations for all territories
- Assists the clinical department in meeting all budget, occupancy, and clinical expectations
- Works closely with the CEO and Regional Director of Operations in the development and execution of clinical quality and compliance
- Responsible for providing quality resident care, clinical compliance, and successful clinical operations in accordance with all local, state, and federal guidelines
- Responsible for clinical compliance
- Implements Clinical Training & engages with local communities onsite to ensure quality care
- Participates in the implementation of policies & procedures to ensure compliance with multi-state regulations and Wickshire’s best practices/standards
- Partners with Operations to develop care pricing strategy
- Drives occupancy growth and supports sales strategy
- Responsible for establishing and maintaining quality of care systems to ensure all residents receive the care as outlined on resident care plans
- Clinical system implementation during acquisition scenarios
- Responsible for incident management, risk and required reporting
- Drives organizational culture, strategy, and company policy
- Develops key relationships with Clinical vendors
- Leads the team by developing clear role expectations for all clinical leaders, modeling effective meeting facilitation, project management and professional growth
- Serves as a resource on clinical issues, current trends in healthcare, and state, federal regulations
- Responsible for the creation of clinical monitoring programs
- Frequent clinical quality visits to communities under leadership
- Monitor Survey Preparedness and be on site if needed to manage the survey process
- Assist with and monitor Plan of Corrections for both mock and State Surveys
- Assist in monitoring budgetary progress including associate plans and regulatory items
- Be available always for phone calls when an event occurs
- Provide regular formal education and orientation to the Health and Wellness Director
- Provide education as needed to Directors and associates
- Serve as clinical leader within a community in the event the community is temporarily without a Health and Wellness Director
- Assist in recruiting and hiring qualified Health and Wellness Directors
- Develops policies and procedures in conjunction with operations
- Other duties as assigned
Regional Clinical Director of Operations
Wickshire Senior Living, LLC
10.2022 - 02.2023
- Managed clinical operations and resources within the region to ensure compliance with organizational standards.
- Conducted regular assessments of patient care quality and safety initiatives in order to identify areas of improvement.
- Developed, implemented, and monitored regional policies, procedures, and protocols related to patient care and services.
- Provided leadership in developing strategies for improving clinical outcomes across the region.
- Oversaw operational budgeting activities and ensured financial targets were met.
- Collaborated with other departments to coordinate patient care delivery across the region.
- Maintained strong relationships with physicians, nurses, and other healthcare professionals in the region.
- Ensured regulatory compliance by maintaining current knowledge of applicable laws and regulations.
- Facilitated communication between medical staff members to improve team collaboration on patient-focused initiatives.
- Created strategies for recruiting new clinicians into the organization's network of providers.
- Evaluated performance metrics for all regional medical staff members to ensure alignment with organizational goals.
- Assisted in developing educational materials for physicians, nurses, and other healthcare personnel regarding evidence-based practices.
- Cultivated a culture of continuous improvement by providing feedback on performance issues as needed.
- Participated in interdepartmental meetings, committees to discuss regional objectives, goals.
- Analyzed data from various sources such as surveys or reports to identify opportunities for improvement.
- Coordinated training sessions for clinicians on topics such as infection control or risk management.
- Performed regular audits of health records to ensure accuracy and completeness.
- Monitored adherence to professional standards among clinicians at each practice site.
- Provided guidance on coding and billing processes that are compliant with regulatory requirements.
- Responded promptly to complaints received from patients regarding their experience with our services.
- Reviewed documents such as contracts or agreements related to physician employment arrangements prior to execution.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Interviewed applicants and made recommendations for new hires.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
Admission Liaison
Bayfront Alliant Hospital
05.2021 - 10.2021
- Evaluate and coordinate admissions with appropriate center staff
- Achieve facility census goals and annual budget projections through on site sales visits at hospitals and physician practices for referral conversions to admissions
- Develop relationships, provide excellent customer service and educate referral sources on services provided by Consulate
- Develop sales strategies to maximize admissions to grow market share in core business lines in assigned geographic area
- Maintain knowledge of current regulations governing Medicare, Medicaid and private insurance company reimbursement
- Participate in industry trade shows and business development activities, as assigned
- Conduct admission screening of potential patients, determine level of care, services required, equipment needs and insurance coverage, as indicated
- Ensure appropriate clinical acceptance in a timely manner
BSN-RN, Senior Director of Health, and Wellness
Brentwood St Pete Assisted Living an Elegance Property
03.2020 - 05.2021
- Oversee resident health and safety, clinical operations, and regulatory compliance
- Manage resident health assessments, care planning, and condition changes
- Supervise, hire, coach, train, and evaluate Assisted Living and Memory Care staff
- Coordinate Assisted Living and Memory Care team member schedules and duties
- Lead risk management and quality assurance initiatives
- Audit operational and staff compliance with state, federal, and company regulations
- Prepare for audits, participate in survey process, and write plans of correction
- Collaborate with sales and marketing to create personalized customer experiences to drive occupancy and retention
- Foster teamwork and a resident service focused environment
- Ensure all residents are evaluated prior to residency or with change of condition to ensure services are delivered
- Communicate with residents, family, and staff on an as needed basis to meet resident needs
- Screen, hire, train, evaluate, and supervise all Care Partner staff and activity staff in the Specified Care Area
- Complete care staff schedules to assure proper coverage to meet resident needs and according to budget
- Participate in the maintenance of resident records including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately
- Participate in community functions including family socials and open houses
- Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions which assist others beyond job responsibilities, and have a positive impact on co-workers, and visitors
- Responsible for COVID 19 test sample collection, shipping and resulting
- Oversight of monitoring all 100+ residents and 68+ employees for screening, assessment and prevention of the spread of COVID 19
- Ordering supplies to include but not limited to PPE
- Infection Control Nurse
Registered Nurse Contract
SSG, INC Contract/ MacDill Air Force Base
12.2019 - 03.2020
- Assess and manage acute and episodic healthcare concerns, health maintenance and promotion, disease prevention and management, patient education and counseling, patient advocacy, case management, and coordination of care for patients
- Ensure all durable medical equipment referrals are placed and appropriate for care
- Gather information and/or documentation required for continuation of care referral request, lab and diagnostic test results under credentialed provider or clinical support staff per protocol
- Medication Administration, Wound Care, IV therapy
- Provide professional and nursing care through the delivery, management, and coordination of care services in a clinic setting through face-to-face encounters or via telecommunications technology (telehealth/virtual nursing) by performing nursing triage to determine appropriate level of care and home care advice
- Assess, Monitor, record, and report symptoms or changes in patients' conditions
- Maintain accurate, detailed reports and records
- Record patients' medical information and vital signs
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans
- Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs
- Prepare patients for and assist with examinations or treatments
- Provide health care, first aid, immunizations, or assistance in convalescence or rehabilitation in locations such as schools, hospitals, or industry
- Perform physical examinations, make tentative diagnoses, and treat patients and escort patients while to hospitals or at disaster site triage centers
Registered Nurse Contract
American Red Cross
08.2016 - 08.2019
- Medication Administration, Wound Care, IV therapy
- Assess, Monitor, record, and report symptoms or changes in patients' conditions
- Maintain accurate, detailed reports and records
- Record patients' medical information and vital signs
- Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition
- Modify patient treatment plans as indicated by patients' responses and conditions
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans
- Instruct individuals, families, or other groups on topics such as health education, disease prevention, or childbirth and develop health improvement programs
- Prepare patients for and assist with examinations or treatments
- Provide health care, first aid, immunizations, or assistance in convalescence or rehabilitation in locations such as schools, hospitals, or industry
- Perform physical examinations, make tentative diagnoses, and treat patients and escort patients while to hospitals or at disaster site triage centers
- Perform administrative or managerial functions, such as taking responsibility for a unit's status, budget, planning, or long-range goals
Registered Nurse/Utilization Management Nurse
All Seasons Family Healthcare
05.2013 - 04.2019
- Performed utilization review activities, including precertification, and retrospective reviews according to guidelines
- Determined the medical necessity of requests by performing first level reviews using approved evidence-based guidelines/criteria
- Answered Utilization Management directed telephone calls; managing them in a professional and competent way
- Referred cases to reviewing physician when the treatment request did not meet necessity per guidelines, or when guidelines were not available
- Conducted and documented rate negotiations with out of network providers, utilizing appropriate reimbursement methodologies
- Identified and referred potential cases to Disease Management and Case Management appropriately for proper follow up
- Review charts for credentialed providers to ensure proper plan of care for patients, responsible for speaking with patients regarding treatments, referrals, durable medical equipment are identified for the proper diagnoses for patient based on results of their condition
- Worked with managed healthcare teams, hospitals, home health and Long-Term care, and outpatient settings, insurance companies or managed care organizations to ensure quality and appropriateness of healthcare services for patients
- Document data related to patients' care including assessment results, interventions, medications, patient responses, or treatment changes
- Order, perform, or interpret the results of diagnostic tests and screening procedures based on assessment results, previous diagnoses, and knowledge about age, gender and health status of clients
- Discuss illnesses and treatments with patients and family members
- Collaborate with members of multidisciplinary health care teams to plan, manage, or assess patient treatments
- Obtain specimens or samples for laboratory work
- Collaborate with patients to plan for future health care needs or to coordinate transitions and referrals
- Analyze the indications, contraindications, risk complications, and cost-benefits, monitor outcomes of therapeutic interventions
- Assess the impact of illnesses or injuries on patients' health, function, growth, development, nutrition, sleep, rest, quality of life, or family, social and educational relationships
- Treat wounds or superficial lacerations
- Provide formal and informal education to other staff members
- Perform administrative duties that facilitate admission, transfer, or discharge of patients
- Participate in the development of practice protocols
- Refer patients for specialty consultations or treatments
- Coordinate billing activities with supervising physicians
Licensed Practical Nurse
St. Elias Specialty Hospital
10.2012 - 05.2013
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations
- Sterilize equipment and supplies, using germicides, sterilizer, or autoclave
- Answer patients' calls and determine how to assist them
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions
- Record food and intake and output
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking
- Clean rooms and make beds
- Supervise nurses' aides or assistants
- Make appointments, keep records, or perform other clerical duties in doctors' office or clinics
Nurse Manager
Primrose Retirement Communities
05.2009 - 10.2012
- Establishing rates for services and coordinating financial reporting
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff
- Establish work schedules and assignments for staff, according to workload, space and equipment availability
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
- Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports
- Establish objectives and evaluative or operational criteria for units they manage
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations
- Develop and implement organizational policies and procedures for the facility or medical unit
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
- Develop instructional materials and conduct in-service and community-based educational programs
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health
- Perform thorough health assessment on all new residents, monitor the health status of all current residents, and monitor resident assessments and care plans for staff compliance
- Hire, coach, orient, schedule, and train all Assisted Living and Memory Care staff
- Perform all necessary verbal and written disciplinary actions required of supervised staff, and ensure documentation and process meets Company policies and procedures
Education
Bachelor’s Degree - Nursing
Saint Mary’s University of Minnesota
01.2019
Associates Degree - Nursing
Allied Health Alaska
01.2015
License Practical Nursing Diploma -
Baptist Health School of Practical Nursing
01.2008
Skills
- EMR- EPIC
- E-Clinical
- ADP
- Point-Click-Care
- Medication Administration
- Nurse Management
- Prior Authorization
- Tracheotomy
- HR
- Phlebotomy
- Medicare and Medicaid Experience
- Staff Development
- Human Resources
- Event Networking
- Data Analysis
- Price Structuring
- Process Improvement
- Client Relationship Building
- Risk Management
- Sales Leadership
- Mergers and Acquisitions
- Customer Service
- Documentation And Reporting
- Policy and procedure development
- Industry Best Practices
- Staff Training
- Public Speaking
- Training and mentoring
- Performance monitoring
- Complex Problem-Solving
- Decision-Making
- Presentations
- Rules and regulations
- Recruiting and Hiring
- Coaching and Mentoring
- Company guidelines
- Corporate Communications
- Critical Thinking
- Team Leadership
- Staff Recruiting and Retainment
- Strategic Planning
Certification
- American Heart Association-Basic Life Support/CPR, 12/25
- Licensed Nurse Consultant, University of Georgia, 06/24
- Certified Dementia Practitioner, 02/24
- NADONA member, 09/21
Timeline
Vice President of Clinical Operations
Wickshire Senior Living, LLC
02.2023 - Current
Regional Clinical Director of Operations
Wickshire Senior Living, LLC
10.2022 - 02.2023
Admission Liaison
Bayfront Alliant Hospital
05.2021 - 10.2021
BSN-RN, Senior Director of Health, and Wellness
Brentwood St Pete Assisted Living an Elegance Property
03.2020 - 05.2021
Registered Nurse Contract
SSG, INC Contract/ MacDill Air Force Base
12.2019 - 03.2020
Registered Nurse Contract
American Red Cross
08.2016 - 08.2019
Registered Nurse/Utilization Management Nurse
All Seasons Family Healthcare
05.2013 - 04.2019
Licensed Practical Nurse
St. Elias Specialty Hospital
10.2012 - 05.2013
Nurse Manager
Primrose Retirement Communities
05.2009 - 10.2012
Bachelor’s Degree - Nursing
Saint Mary’s University of Minnesota
Associates Degree - Nursing
Allied Health Alaska
License Practical Nursing Diploma -
Baptist Health School of Practical Nursing