JENNIFER ROWAN
Reno,NV
Summary
With experience in the professional gaming industry and bartending, this candidate brings a unique blend of skills to the table. They have a solid background in mixology and a dedication to customer service, excelling in managing high-pressure environments. Their strong focus on team collaboration allows them to adapt quickly to changing needs, ensuring reliable and consistent performance. This candidate is recognized for their ability to create engaging experiences and deliver top-notch service, demonstrating a commitment to providing exceptional results.
Overview
17
17
years of professional experience
Work History
GAMING BARTENDER
CHUBBY’S PUB
02.2015 - 12.2024
- Happily, paid out jackpots and hand pay with W2 forms
- Quickly mixed a variety of simple and complex cocktails and consistently kept bar and work areas cleaned and stocked
- Manage all load-in inventory check-off list of beer, wine, and liquor
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
- Regularly exceeded sales targets by up-selling high-margin items and suggesting additional products or services related to customer interests.
- Facilitated seamless communication between bar staff and other departments to maintain a cohesive team atmosphere focused on customer satisfaction.
COCKTAILS/BARTENDER
KLONDIKE SUNSET CASINO
08.2020 - 01.2022
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
- Performed cash handling duties accurately, ensuring timely deposits and accurate reconciliation reports at the end of each shift.
COCKTAIL SERVER
EASTSIDE CANNERY CASINO
05.2008 - 02.2014
- Maintained fast, friendly, and professional service to casino guest
- Communicated effectively to prep “CALL ORDERS” with bartender as well as efficiently provided fast cash and carry for Entertainment lounge
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
BARTENDER
BOULDER STATION CASINO
01.2013 - 04.2013
- High volume bartender for (FOH-BOH) service well, cocktail well and bar breaker for casino
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma - General studies with emphasis in Orchestra and Dance
Las Vegas High School
01.2001
CSN Courses - Commercial Photography
CSN
01.2003
Skills
- Understanding CDC guidelines
- Proficient in POS system use
- - Health Card, TAM Card, Gaming and NON-Gaming
- High-end service proficiency
- Experienced in staff training
- Skilled in gaming hospitality
- Fast-paced restaurant experience
- Collaboration with management on service layout
- Menu development
- Responsible alcohol service
- Cleanliness standards
- Customer engagement
- Social media promotion
- Upselling strategies
- Cash handling
- Professional appearance
- Inventory tracking
- Quality control analysis
Timeline
COCKTAILS/BARTENDER
KLONDIKE SUNSET CASINO
08.2020 - 01.2022
GAMING BARTENDER
CHUBBY’S PUB
02.2015 - 12.2024
BARTENDER
BOULDER STATION CASINO
01.2013 - 04.2013
COCKTAIL SERVER
EASTSIDE CANNERY CASINO
05.2008 - 02.2014
CSN Courses - Commercial Photography
CSN
High School Diploma - General studies with emphasis in Orchestra and Dance
Las Vegas High School
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