Jennifer Rowe
Tonkawa,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
Work History
Traveling Reset/Remodel Merchendiser
SPAR Group
07.2025 - Current
- Executed product resets according to planograms and corporate guidelines.
- Changed shelves, racks, and displays to meet new schematic designs.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
Retail Merchandising Representative
Survey.com
06.2025 - Current
- Executed store resets by implementing planograms and optimizing product layouts.
- Enhanced in-store displays to improve customer engagement and drive sales performance.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Built fixtures according to plan to effectively display new store merchandise.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
Customer Service Lead
Tonkawa Trading Post
12.2018 - 03.2025
- Trained and mentored new staff on service protocols and customer engagement strategies.
- Managed escalated customer issues, ensuring timely resolution and maintaining positive relationships.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed and implemented effective merchandising strategies to maximize product visibility.
- Managed visual merchandising elements, ensuring alignment with brand guidelines and seasonal campaigns.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Streamlined restocking process, reducing time from shipment arrival to floor display.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Trained new staff on operational protocols and cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Payroll Accountant
Blue Star Casino
01.2014 - 10.2019
- Led monthly reconciliation of payroll accounts, resolving issues promptly to maintain accurate financial reporting.
- Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
- Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.
- Streamlined payroll processes by implementing efficient software and automation tools.
- Maintained strict confidentiality of sensitive employee information by adhering to stringent data protection policies and best practices.
- Supported financial reporting accuracy, preparing precise payroll expense reports for finance department.
- Prepared working papers, reports and supporting documentation for audit findings.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
Licensed CSR
Farmers Insurance Group
05.1999 - 12.2013
- Resolved customer inquiries regarding policy details and claims processing efficiently.
- Assisted clients in navigating insurance products and coverage options, enhancing customer satisfaction.
- Processed claims accurately using industry-standard software, ensuring timely resolutions for customers.
- Maintained comprehensive knowledge of insurance regulations to provide accurate information to clients.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Posted payments to accounts and maintained records.
Department Manager
Walmart
01.1989 - 04.1999
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed price changes
- Completed resets by plan o gram
Education
High School Diploma -
Blackwell High School
Blackwell, OK05.1991
Skills
- Microsoft office and excel, internet, customer service, printer, fax machine, cash register, calculator (10 years)
- Team Member (10 years)
- Customer Service (10 years)
- Planograms
- Merchandising
- Office Management
- Accounts Payable
- Store Management Experience
- POS
- Accounting
- Accounts Receivable
- Cash Handling
- Bookkeeping
- Payroll
- Sales
- QuickBooks
- Retail Sales
- Microsoft Outlook
- Assistant Manager Experience
- Cashiering
- Pricing
- Retail Management
- Research
- Human Resources
- Management
- General Ledger Accounting
- Inventory Control
- Account Reconciliation
- Bank Reconciliation
- Leadership
- Basic math
- Journal entries
- Financial statement preparation
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Visual merchandising
- Pricing and signage updates
- Product inventory counts
- Markdown procedures
- POS systems
- Plan-o-gram implementation
- Fixture placement
- Time management
- Multitasking
- Adaptability and flexibility
- Organizational skills
- Problem-solving
- Clear communication
- Attention to detail
- Critical thinking
- Laptop and mobile device use
- Multitasking Abilities
- Relationship building
- Task prioritization
- Display building
- New store setups
- Display model assembly
- Excellent communication
- Hand and power tool operation
- Work documentation
Timeline
Traveling Reset/Remodel Merchendiser
SPAR Group
07.2025 - Current
Retail Merchandising Representative
Survey.com
06.2025 - Current
Customer Service Lead
Tonkawa Trading Post
12.2018 - 03.2025
Payroll Accountant
Blue Star Casino
01.2014 - 10.2019
Licensed CSR
Farmers Insurance Group
05.1999 - 12.2013
Department Manager
Walmart
01.1989 - 04.1999
High School Diploma -
Blackwell High School