Jennifer Roxbury
Dorr
Summary
Dynamic and results-driven leader with over 20 years of progressive experience at Kellogg/Kellanova, including 7 years specializing in Invoice-to-Cash processes. Proven expertise in implementing process efficiencies through strategic collaboration and leadership. Adept at mentoring high-performing teams and leveraging technology to streamline operations, ensuring measurable business impact.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Manager, Invoice to Cash – GBS
Kellogg/Kellanova Company
Grand Rapids
04.2022 - Current
- Managed a team of 5 or more direct reports (30 or more indirect) by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Achieved a 38.6% reduction in Retail Deduction Balance, including a 66% reduction in balances aged over 90 days in 2024.
- Implemented process improvements and quality control measures to increase operational efficiency and reduce costs.
- Directed third-party invalid deduction recovery efforts, resulting in a $14.3MM recovery and a $10.3MM P&L benefit in 2024.
- Collaborated cross-functionally with Sales, Order-to-Delivery, Customer Supply Chain, and Commercial Operational Excellence teams to create deduction prevention strategies.
- Managed multiple projects with competing deadlines simultaneously.
Manager, Invoice to Cash – GBS
Kellogg Company
Grand Rapids
08.2018 - 04.2022
- Managed multiple deductions teams of 10+ employees across Retail, AFH, and Canada, ensuring effective direction and timely feedback.
- Assigned tasks to analysts to fit skill levels, and maximize team performance.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Analyzed deduction trends to identify improvement opportunities, and drive results.
- Partnered with Sales and Finance teams to implement strategies that reduced deduction balances.
Team Lead, Order to Cash – GBS
Kellogg Company
Grand Rapids
06.2015 - 08.2018
- Led multiple teams, including Service Monitoring, OS&D, Walmart, and Eastern Region Order to Delivery (Customer Service) Teams.
- Directed a 6-month project team to resolve the OS&D deductions backlog.
- Implemented strategic plans to enhance team performance and productivity.
- Developed strategies to increase team productivity and improve customer service levels.
DSD Route Specialist
Kellogg Company
Battle Creek
04.2013 - 05.2015
- Created optimized daily delivery routes for up to five DSD DCs.
- Developed innovative solutions to improve DC performance on key metrics.
- Assisted in resolving customer complaints related to service issues or late deliveries.
Supply Chain Planner II
Kellogg Company
Battle Creek
03.2010 - 04.2013
- Analyzed inventory levels and forecasts to plan production accordingly, to ensure optimal stock levels were maintained.
- Implemented lean supply chain practices, reducing waste and improving process efficiency.
- Facilitated risk management within the supply chain, developing contingency plans to mitigate potential disruptions.
Sr. Customer Supply Chain Analyst
Kellogg Company
Battle Creek
04.2003 - 03.2010
- Performed data entry into the company's ERP system as required for processing customer orders.
- Analyzed customer forecast data to identify opportunities and optimize inventory management.
- Led multiple logistics projects through various stages of the PWR process.
Education
Bachelor of Science - Organizational Management
Spring Arbor University
Spring Arbor, MISkills
- Effective Team Leadership
- Influencing and negotiating
- Process improvement
- Data analysis
- Project management
- Cross-functional collaboration
Certification
- Change Growth Accelerator for Practitioners Certification (In Progress – Estimated Completion: June 2025)
References
References available upon request.
Timeline
Sr. Manager, Invoice to Cash – GBS
Kellogg/Kellanova Company
04.2022 - Current
Manager, Invoice to Cash – GBS
Kellogg Company
08.2018 - 04.2022
Team Lead, Order to Cash – GBS
Kellogg Company
06.2015 - 08.2018
DSD Route Specialist
Kellogg Company
04.2013 - 05.2015
Supply Chain Planner II
Kellogg Company
03.2010 - 04.2013
Sr. Customer Supply Chain Analyst
Kellogg Company
04.2003 - 03.2010
Bachelor of Science - Organizational Management
Spring Arbor University
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