Jennifer Roy
Customer Service Representative
Bradenton,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica
Sarasota, FL
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Appointment Scheduler
Tropic Air Conditioning
Sarasota, FL
04.2016 - 10.2020
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Set appointments with salespeople and potential customers.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Executed outgoing calls from corporate sales lead pipeline.
Telephone Sales Agent
Metro Media
Bradenton, FL
02.2010 - 04.2014
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Maintained strong call control to keep customers focused on sales offerings.
- Met quotas for cold, active and inactive calls, with over 100 calls completed on average days.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Led customers through smooth sales processes.
- Set up and updated customer accounts and researched questions using multiple computer systems.
Customer Service Representative/Inside Sales Representative
Suncoast Roofers Supply
Sarasota, FL
10.2003 - 05.2007
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Education
High School Diploma -
Conant High Scool
Jaffrey, NHSkills
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Data Entry and Maintenance
- Call Documentation
- Upselling Products and Services
- Customer Data Confidentiality
Timeline
Customer Service Representative
Alorica
11.2020 - Current
Appointment Scheduler
Tropic Air Conditioning
04.2016 - 10.2020
Telephone Sales Agent
Metro Media
02.2010 - 04.2014
Customer Service Representative/Inside Sales Representative
Suncoast Roofers Supply
10.2003 - 05.2007
High School Diploma -
Conant High Scool
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