Jennifer Roy

• Supervising and training staff
• Managing budgets and financial records
• Overseeing appointment scheduling and patient flow
• Maintaining equipment and supplies
• Ensuring compliance with healthcare regulations
• Managing relationships with insurance providers and vendors
• Improving practice efficiency and productivity
• Providing excellent customer service to patients and families
• Functions capably in clinical and administrative support positions within the practices

• Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner

• Directly supervises practice staff to include MA’s and Patient Specialists assuring adequate coverage for all position and arranging for coverage for sick and vacation time

• Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks and apprises leadership of any issues regarding achieving benchmark

• Makes recommendations for staffing levels at the site based on site productivity and patient need. Assures adequate provider/staff coverage to meet patient needs at all times.

• Participates in interviewing, hiring and orientation of new staff at the practices

• Assures employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised. Makes recommendations for salary adjustments

• Providers oversight of bi-weekly employee timesheets and monitors time clock activities

•In conjunction with the Medical Direct and leadership, identifies areas of concern for providers and brings forward for resolution and feedback/follow-up

• Works with Providers and staff as appropriate in the areas of quality, initiatives and participates in meetings regarding these and other quality initiatives as appropriate

• Vitals, EKG’s, Pulmonary Function Testing, Holter monitor
• Prepare injections
• EMR/ECW Trained/Epic
• Administrative duties
• Insurance prior authorizations/scheduling procedures
• Assisting in procedures

• Promoted from Assistant Manager 2010
• Successfully managed a staff of seven team members
• Implemented employee training program
• Demonstrated exceptional customer service fielding customer/vendor inquiries via telephone
• Oversaw and ran accounts receivable/payable functions
• Provided detailed reports and updates to senior management
• Effectively manage department expenses to stay within allocated budge
• Resolved customer issues and complaints
• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction

• Provided customer assistance at front counter
• Responded to telephone and in-bound customer requests and inquiries
• Assisted in collection of debt
• Prepared bank deposits

• Prepared medical charts for physicians
• Maintained an efficient method of office organization
• Utilized Bay State Health computer program effectively
• Communicated clearly and worked well within a fast paced team environment
• Handled insurance inquiries