Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Royce

Naples,FL

Summary

Dynamic and results-oriented professional with a proven track record at Naples Community Hospital, adept at delivering exceptional customer service and skilled in POS operation. Excelled in team collaboration and problem-solving, significantly enhancing patient care and dining experiences. Expertise in food safety oversight and respiratory therapy procedures, demonstrating a strong ability to adapt and excel in diverse environments.

Overview

7
7
years of professional experience

Work History

Server

Watermark Grill
Naples, Florida
10.2017 - Current
  • Provided exceptional service to high volume of daily customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.
  • Informed customers of daily specials and signature menu items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Respiratory Therapist

Naples Community Hospital
Naples, FL
02.2022 - 01.2025
  • Enforced physicians' orders for specific treatment protocols and durations.
  • Instructed patients on proper use of respiratory equipment including oxygen therapy, ventilators and aerosol therapy.
  • Educated patients and families about conditions and taught appropriate disease management techniques.
  • Attended staff meetings, educational conferences and seminars related to respiratory therapy practice.
  • Collaborated with physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Provided artificial respiration, external cardiac massage and assistance with cardiopulmonary resuscitation.
  • Administered medication, monitored vital signs and assisted in the delivery of medical gases to patients.
  • Conducted EKGs, stress testing or lung capacity tests to evaluate patients' cardiopulmonary functions.
  • Set up and monitored mechanical ventilators and handled associated critical care duties.
  • Interacted with patients, family members and physicians to coordinate patient care.
  • Tracked changes in blood chemistry, vital signs and other markers of improvement or decompensation in critically ill patients.
  • Monitored patient progress to determine effectiveness of treatments and made necessary adjustments.
  • Assisted physicians with intubations, bronchoscopies, thoracenteses and other procedures.
  • Reviewed current literature related to respiratory disorders and treatments in order to update clinical skillset.
  • Demonstrated respiratory care procedures to trainees or other healthcare personnel.
  • Maintained records of patient assessments, treatments provided and changes in patient status.
  • Managed care of patients with diverse conditions alongside physicians, nurses and support team members.
  • Conducted cardiopulmonary resuscitation and airway maintenance.
  • Identified high risk situations such as airway obstruction or inadequate ventilation and took appropriate action.
  • Set up and operated mechanical ventilators, therapeutic gas administration apparatus and aerosol generators, following specified parameters of treatment.
  • Administered medication and ventilatory support.
  • Performed endotracheal intubation to maintain open airways for patients unable to breathe on own.
  • Maintained charts containing patients' pertinent identification and therapy information.
  • Monitored patient's vital signs, arterial blood gases or blood chemistry changes, consulting with physician during adverse reactions.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Associate of Science - Respiratory Therapy

Florida SouthWestern State College
Fort Myers, FL
05-2021

Associate of Arts - General Studies

Florida SouthWestern State College
Fort Myers, FL
05-2018

Skills

  • Customer service
  • Exceptional customer service
  • Order management
  • Service prioritization
  • Sales techniques
  • Dining customer service
  • POS operation
  • Food safety oversight
  • Food safety

Timeline

Respiratory Therapist

Naples Community Hospital
02.2022 - 01.2025

Server

Watermark Grill
10.2017 - Current

Associate of Science - Respiratory Therapy

Florida SouthWestern State College

Associate of Arts - General Studies

Florida SouthWestern State College
Jennifer Royce