Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer R. Roybal

Dumas,USA

Summary

Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.

Overview

31
31
years of professional experience

Work History

Business Office Manager

Great Plains Nursing and Rehab
03.2021 - Current
  • Company Overview: Creative Solution in Healthcare
  • Responsible for all accounts receivable functions of the nursing home, including billing of all payors
  • Assisting residents with long term care Medicaid applications, files application with the State of Texas and keeps track of annual renewals that are due.
  • Tracks and monitors daily/monthly census reports
  • Communicates Daily/Weekly/Monthly reports to coworkers and all Supervisors.
  • Monitors Resident Trust Fund and ensures the following all state guidelines – receives annual audit of trust funds – last audit score – 100% compliant – no discrepancies
  • Performs all new hire and annual employee criminal background checks
  • Assists Leadership Team with Marketing efforts
  • Leads Team in the absence of Facility Administrator
  • Receives referrals and coordinates all admission to facility, including financial verification, room preparation, new admission paperwork
  • Documents all accounts receivable collection efforts in company’s medical records system
  • Assists other sister facilities as requested in Borger, Amarillo, McLean
  • Assists in training new on-boarding Business Office Managers with the Company.

Business Office Manager

Georgia Manor Nursing Home
07.2020 - 03.2021
  • Company Overview: Creative Solutions in Healthcare – gave notice to be able to transfer to Great Plains Nursing & Rehab due to living in Dumas, TX.

Business Office Manager

Tulia Health and Rehabilitation
03.2019 - 06.2020
  • Company Overview: SkyBlue Healthcare - Left position due to moving to Dumas when husband lost his job; took position with Creative Solutions in Healthcare.
  • Responsible for all Accounts Receivable, Resident Trust Fund Management, Human Resources / Payroll, and Accounts Payable functions of the Long-Term Care Nursing Facility.

Business Office Manager

Plainview Healthcare Center
09.2018 - 02.2019
  • Company Overview: Fundamental – SkyBlue Healthcare – Left position shortly after facility was purchased by SkyBlue Healthcare; they had an open BOM position in Tulia and the company had a BOM transfer to Plainview Healthcare from another facility which closed down, (Hale Center).
  • Responsible for all Accounts Receivable, Resident Trust Fund Management, and Accounts Payable functions of the Long-Term Care Nursing Facility.

Executive Director

Santa Fe Place Assisted Living
07.2013 - 04.2016
  • Company Overview: Enlivant Senior Living – Gave a 30 day notice 6 months after my twins were born to care for them at home.
  • The Executive Director is responsible for assisting with the operations oversight at Enlivant communities.
  • Ensures compliance with all laws, rules, regulations, policies and procedures within the community.
  • Responsible for all Human Resources functions of assisted living community, including all employment interviews, hiring, training, initiating performance improvement plans and employee terminations
  • Provides training and support to all Enlivant team members and promotes quality care and independence for our residents.
  • Ensures a high degree of resident and team satisfaction at the community.
  • Additional Duties as Assigned
  • Highly involved with all Marketing efforts to promote the assisted living community, including planning and implementation

Residence Sales Manager

Meredith House
09.2012 - 06.2013
  • Company Overview: Assisted Living Concepts, Inc. (later to be called Enlivant) – Left position due to promotion to Executive Director in Plainview.
  • The Residence Sales Manager is responsible for the sales and marketing efforts while working with the management team to build meaningful relationships with the assisted living community in the area.
  • Evaluate, develop, and implement strategic marketing plans working directly with the Executive Director and Regional Director of Sales and Marketing
  • Responsible for entry and maintenance of database management system/lead tracking
  • In partnership with team, plan, promote, and coordinate all community outreach and community events for seniors, their families and the professionals in the community.
  • Maintain regular contact with leads and referral sources, meeting goals established in partnership with the Executive Director and Regional Director of Sales and Marketing
  • Coordinate the customer service experience from first inquiry to move-in, ensuring highest quality of service for each resident and family member.

Business Office Director

Pampa Nursing Center
06.2005 - 09.2012
  • Company Overview: Sava Senior Care – Gave 30 day notice to go back to school to receive Healthcare Admin degree. Shortly after notice given, local assisted living in Pampa wanted to interview me for their Marketing position and they agreed to work with my class schedule.
  • Responsible for the financial functions of the Nursing Home.
  • Bills all payors for Nursing Home Room & Board charges and Ancillary Charges (i.e. Therapy, medications, blood glucose monitoring).
  • Payors include Private Pay, Medicare A, Medicare B, Private Insurance companies, Medicaid, Veteran’s Administration, and Hospice Care operations.
  • Meets facility cash collection goals set by Sava Senior Care.
  • Analyzes collections on a weekly basis.
  • Ensures procedures are followed to achieve an accurate and timely closing at month end.
  • Ensures all required records are maintained and submitted, as appropriate, in an accurate and timely manner and in compliance with federal and state regulations.
  • Maintains and directs Medicare Billing Accuracy with facility MDS nurse.
  • Maintains and monitors Medicaid assessment schedule for Medicaid Patients.
  • Performs resident information data entry, including all personal and billing information.
  • Assists other Department Managers in facility Compliance Rounds on a daily basis.
  • Assists Social Services in taking any facility grievances and performing follow-up, if appropriate.
  • Assists resident family members with Nursing Home Medicaid Applications. Directs completed Applications to local Medicaid Office.
  • Monitors Medicaid Pending status for applicable residents and performs follow-up, when needed.
  • Performs weekly follow-up with collection activities for all payors.
  • Adjusts Medicare Claims when needed.
  • Directs bad debt accounts to Collection Agency or Company Attorney after all collection efforts have been exhausted, with Regional and Administrator approval.
  • Maintains Facility Daily Census Data and reports to Corporate Office.
  • Maintains Facility Daily Marketing Data and reports to Corporate Office.
  • Attends Monthly Accounts Receivable conference call with Regional and Corporate staff to report status with problem accounts.
  • Performs Admission tasks for new residents to the facility (follow-up with financial / clinical needs, room assignments, physician orders, and facility admission paperwork with family members.)
  • Completes monthly and quarterly state reports.
  • Assists HR department with drug screening potential employees, criminal background checks and payroll duties.
  • Accounts Payable invoice processing and follow-up.
  • Assists with managing of Resident Trust Fund Accounts.
  • Assists in the training of Medical Records department personnel.
  • Attends monthly QA meeting with Department Managers and reports on Medicare Billing Accuracy and Medical Records Audits.
  • Assists in the ordering of Facility supplies and Company / Federal Regulated forms.
  • Assists Facility Administration with Marketing tasks (i.e. facility tours, Chamber of Commerce meetings, visiting of other healthcare facilities, and Marketing Presentations).
  • Recognitions -
  • Received Sava Senior Care’s Regional Accounts Receivable Award for Lowest Bad Debt for 2007.
  • Received Pampa Nursing Center’s Employee of the Month Award for April 2006.
  • Received Sava Senior Care’s Regional Accounts Receivable Award for Most Improvement in Cash Collections for 2006.

Human Resources Coordinator

Pampa Nursing Center
06.2003 - 05.2005
  • Company Overview: Sava Senior Care
  • Processes the records for hours worked by employees at the facility in accordance with company policies and procedures.
  • Assists new employees with the requisite forms necessary to set up payroll and tax withholding records.
  • Helps employees understand and enroll in the company’s benefits programs.
  • Using a PC, may generate correspondence, statistical data, special reports, etc.
  • Facility Labor Monitor.
  • Analyzes payroll related statistics and reports exceptions (increase or unusual amount of employee excused and unexcused absences, tardies, overtime, leaving shift early, etc.) to facility Administrator.
  • Confidentially maintains employee files and employee medical records.
  • Serves as facility HIPAA officer.
  • Maintains accurate new hire orientation and training and development documentation in accordance with company policy and procedures.
  • Required to assist OSHA and Occupational Injury reporting.
  • Handles all facility Occupational Injuries and facilitates OI follow-up with Occupational Injury
  • Claims Adjuster to maintain compliance with applicable labor laws.
  • Directs all employee questions and concerns to Regional Human Resources Director.
  • Maintains and secures facility petty cash and company credit cards.
  • Assists department managers in the hiring and disciplining of employees.
  • Performs all new employee and random drug screenings in order to maintain a “Drug Free” working environment.
  • Performs all new employee background checks.
  • Medical Records duties included in job tasks, including filing and delivery/pick-up of physician orders.
  • Processes all facility Accounts Payable Vendor Invoices (department coding and directing invoices to Corporate Office for payment).
  • Maintains spend down sheets for Administrative spending.
  • Initiated and Coordinates Facility New Employee Orientation Program.
  • Maintains and secures all facility resident medical records in accordance with company policies / procedures.

Dietary Supervisor

Pampa Regional Medical Center
02.2002 - 06.2003
  • Cooking of hospital meals for patients and cafeteria patrons
  • Supervises dietary employees daily.
  • Handles department deposits and cashier reports
  • Developed daily cleaning sheets for employees
  • Handles all department vendor orders
  • Supervises all employees in their daily cleaning duties
  • Assists other employees as needed.
  • Developed department production sheets and monitors department productivity daily.
  • Assists department manager in month end documents (i.e. meal counts, monthly productivity, meal equivalents, department cash income, etc.)
  • Assists department manager in bi-annual inventory of all food products.
  • Assists department manager in the implementation of new HACCP guidelines for food and nutrition services and hospital wide.

Pharmacy Tech

Golden Plains Community Hospital
11.2001 - 01.2002
  • Reading physician orders for patients
  • Recording all medications ordered for patients in department computer system (Rx98)
  • Dispersing of hospital drugs to patients
  • Billing of all medications dispersed
  • Filling of all unit med carts and crash carts (floor stock).

Insurance Biller

Golden Plains Community Hospital
08.2001 - 11.2001
  • Biller of third-party payors
  • Follows up on older accounts.
  • Becomes familiar with payor standards and regulations
  • Establishes a worklist that is no more than $600,000 dollars.
  • Review and submit claims to patients, third party payors, and contracted vendors.
  • Ensure that all claims are compliant with third party and governmental regulations.
  • Performs correspondence with patients and third-party payors to get claims resolved.
  • Performs follow-up on aged accounts; maintains assigned worklist at an acceptable level.
  • Meets departmental cash collection and A/R goals.
  • Meets individual cash collection goals.
  • Keeps informed of all third-party payor billing requirements, regulations, and changes.

Production Supervisor

Golden Plains Community Hospital
07.1998 - 08.2001
  • Supervised Food and Nutrition department staff and activities in accordance with established policies and procedures, including, but not limited to the ordering, receiving and storage of food items
  • Orienting and training of new employees
  • Department cleaning.
  • Completed departmental operation reports as designated.
  • Supervised the day-to-day activities in the department.
  • Completed department reports as specified, including end-of-the-month meal reports and performance improvement data summary.
  • Assisted in clerical responsibilities within the department: filing, answering phone, typing, etc.
  • Assigned department cleaning via cleaning sheets and follows up to ensure the policies and procedures were being followed.
  • Completed daily and monthly cashier reports.
  • Ordered and received department supplies.
  • Worked other department job positions as needed.
  • Supervised the set-up of catered events.
  • Acted as a positive and professional member of the department as a public relation function.
  • Monitored and recorded employee attendance information.
  • Involved in employee hiring, training, and disciplining.

Food & Nutrition Secretary

Golden Plains Community Hospital
08.1996 - 07.1998
  • Please refer to the clerical responsibilities above.
  • Completed employee payroll.

Credit and Catalogue Clerk

J.C. Penny
06.1994 - 08.1996
  • Sold merchandise.
  • Handled customer credit and catalogue orders.
  • Received and stored merchandise and orders delivered.

Education

High School -

Dumas High School
01.1996

Associate of Science - Psychology

Amarillo College
Dumas, TX
05-2025

Business Management

West Texas A & M University
01.2018

Healthcare Administration

Clarendon College
01.2013

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Frank Phillips College
Borger, TX
01.1998

Skills

  • Fluent in Excel, Microsoft Word, Microsoft Works, People Soft, Web Based A/R data entry – PCC and Matrix, RFMS, Kronos, SmartLinx and ADP Payroll Systems, Oasis ordering system (DSSI), Ultipro, and web-based programs
  • Type 75 words per minute
  • 27 years of health care environment experience
  • 7 years of direct Supervisory experience of other employees
  • 2 years of retail experience
  • 1 year of Full Time Marketing Experience and performed Marketing duties with multiple other positions held
  • Fully trained in private medical insurance claim filing
  • Fully trained in nursing home billing procedures
  • Comfortable working in a fast-paced environment
  • Enhanced clerical skills
  • Able to adapt to a rapidly changing environment, which may include stress and working irregular hours
  • 22 years Long Term Care experience
  • Self-motivated and resourceful
  • Enhanced customer service skills
  • Exceptional Human Resource skills including, but not limited to, the following: payroll responsibilities, hiring processes, interviews, job offer, new employee orientation, probationary periods, employee evaluations/discipline, terminations, occupational injuries, benefits, etc
  • Volunteer for Meals on Wheels and other ministries through Church membership
  • Current Involvement with Moore County United Way and Dumas Noon Lions Club Member
  • Notary Public – current – expires July 2027
  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration
  • Office management
  • Employee onboarding
  • Payroll and budgeting
  • Payroll processing
  • Credit and collections
  • Records management
  • Relationship building
  • Administrative support
  • Business operations management
  • Document management
  • Documentation and control
  • Expense reporting
  • Payroll management
  • Human resources management
  • Policy and procedure modification
  • Workflow planning
  • Human resources
  • Business recordkeeping
  • Financial administration
  • Sales support
  • Operations management
  • Training and coaching
  • Meeting facilitation
  • Event coordination
  • Expense tracking
  • Team building
  • Report and document preparation
  • File systems maintenance
  • Spreadsheet and database creation
  • Office management software
  • Office inventory oversight
  • Team leadership
  • Decision-making
  • Customer service
  • Electronic medical records (EMR) systems
  • Budget management
  • Staff training
  • Staff management
  • Budget administration
  • Goal setting
  • Teamwork and collaboration
  • Process improvement
  • Staff development
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Phone and email etiquette
  • Microsoft office
  • MS office suite
  • Interpersonal communication
  • Administrative procedures
  • Professionalism
  • Recruitment and hiring
  • Conflict resolution
  • Coaching and mentoring
  • Leadership development
  • Handling complaints

Timeline

Business Office Manager

Great Plains Nursing and Rehab
03.2021 - Current

Business Office Manager

Georgia Manor Nursing Home
07.2020 - 03.2021

Business Office Manager

Tulia Health and Rehabilitation
03.2019 - 06.2020

Business Office Manager

Plainview Healthcare Center
09.2018 - 02.2019

Executive Director

Santa Fe Place Assisted Living
07.2013 - 04.2016

Residence Sales Manager

Meredith House
09.2012 - 06.2013

Business Office Director

Pampa Nursing Center
06.2005 - 09.2012

Human Resources Coordinator

Pampa Nursing Center
06.2003 - 05.2005

Dietary Supervisor

Pampa Regional Medical Center
02.2002 - 06.2003

Pharmacy Tech

Golden Plains Community Hospital
11.2001 - 01.2002

Insurance Biller

Golden Plains Community Hospital
08.2001 - 11.2001

Production Supervisor

Golden Plains Community Hospital
07.1998 - 08.2001

Food & Nutrition Secretary

Golden Plains Community Hospital
08.1996 - 07.1998

Credit and Catalogue Clerk

J.C. Penny
06.1994 - 08.1996

Business Management

West Texas A & M University

Healthcare Administration

Clarendon College

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Frank Phillips College

High School -

Dumas High School

Associate of Science - Psychology

Amarillo College

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Jennifer R. Roybal