Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Rubio

Bellflower,CA

Summary

Dedicated professional with a strong background in advocacy and customer service, notably at Medi-Van. Excelled in fostering trust through empathy and effective communication, ensuring client satisfaction and safety. Certified in CPR/AED, my role significantly improved service delivery by adapting quickly to new situations and solving problems efficiently, demonstrating a commitment to excellence and reliability.

I am a compassionate individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about working with Seniors and/or individuals with developmental dissabilities.

Overview

29
29
years of professional experience

Work History

Community Advocate/Life Skills Coach

Reach Services
03.2007 - Current
  • Promoted nutrition and physical activity to improve overall wellbeing.
  • Provided direct assistance through verbal, gestural and hand over hand prompts to participants experiencing barriers or challenges within the community.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Adult Day Care Assistant/Program Attendee Driver

Hollywood Senior Center/adult Day Care Provider
10.1997 - 06.1999

I assisted the director of the Adult day care with answering questions to potential new clients. I maintained and ordered office supplies as needed, also took food inventory for senior snacks/lunches and went shopping for them. I at times also had to fill in for drivers who were out and I would pick up participants at their homes in the morning and bring them to program then take them back home later in afternoon. I would also take part in entertaining the Seniors like singing and dancing with them, playing bingo, and other activities as needed.

Driver/medical Transportation.

Medi-Van
02.1996 - 09.1998
  • Communicated with passengers to provide information and assistance as needed.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Provided exceptional customer service.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance.
  • Followed proper safety procedures and protocols while helping clients on and off van whether ambulatory or in wheelchair.
  • Developed strong relationships with clients, ensuring trust and maintaining Professionalism.
  • Excellent driving record free from accidents.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Minimized liability by consistently following traffic laws
  • Collaborated effectively with dispatchers,
  • Excellent communication skills, both verbal and written.


Education

Certificate - Legal Secretary

Glendale Career College
Glendale, Ca
05-2000

High School Diploma -

Hoover High School
Glendale, Ca
06-1988

Skills

  • Empathy
  • Advocacy background
  • Attention to detail
  • Customer service
  • Problem-solving abilities
  • Reliability
  • Verbal and written communication
  • Certified in CPR/AED
  • Professional demeanor
  • De-escalation techniques

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Community Advocate/Life Skills Coach

Reach Services
03.2007 - Current

Adult Day Care Assistant/Program Attendee Driver

Hollywood Senior Center/adult Day Care Provider
10.1997 - 06.1999

Driver/medical Transportation.

Medi-Van
02.1996 - 09.1998

Certificate - Legal Secretary

Glendale Career College

High School Diploma -

Hoover High School
Jennifer Rubio