Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Caron

Livonia

Summary

Experienced and highly organized administrative professional with a proven track record in implementing software systems and streamlining workflows. Strong communication and problem-solving abilities. Skilled in processing billing, maintaining files, and scheduling appointments.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Reynolds Water Conditioning
03.2022 - Current
  • Instrumental in implementing ServiceTitan with minimal formal training, demonstrating strong adaptability and quick learning skills.
  • Proactive in learning and streamlining workflow for maximum efficiency.
  • Consistently deliver clear, concise communication with colleagues and corporate teams to support project success.
  • Conducted independent testing of forms, memberships, and mobile applications before launch, ensuring functionality, usability, and a seamless user experience.
  • Designed structured SOP workflows to streamline service call prioritization, significantly improving response times and overall support quality.
  • Transfer and correct inventory and customer records in database.
  • Consistently mentor colleagues on ST software processes while troubleshooting daily customer issues to ensure smooth operations and high service quality.
  • Efficiently manage calls, emails, and texts to ensure fast, high-quality customer service while multitasking to schedule appointments and coordinate prompt deliveries.
  • Utilize Service Titan software to process daily billing and efficiently route technicians, ensuring timely and organized service and delivery.

Massage Therapist

Sandstone Therapeutic Massage
07.2021 - 12.2021
  • Utilize massage therapy skills to treat clients.
  • Maintained treatment notes for each client.
  • Assisted in general office cleaning, sanitation of workspace, and laundry daily.

Massage Therapist, Proprietor

Basic Kneads Massage
06.2020 - 06.2021
  • Utilized my massage skills to help a moderate, but growing client base.

Human Resource Assistant

MDS Community Action Agency (HRA)
02.2020 - 06.2021
  • Assisted HR Manager for Head Start and HR Director for Human Resources Authority.
  • Managed employee orientations for HRA and payroll updates, resolved employee concerns, and handled phone inquiries for the HR Director.
  • Streamlined filing system of current and terminated employees.
  • Fielded phone calls for the HR Director, made payroll changes, and addressed employee issues.
  • Submitted work and wage verifications to UIA and DHHS.
  • Headed implementation of health screen initiative during the pandemic.
  • Digitized HR paperwork to streamline processes and improve efficiency.
  • Covered HR Director responsibilities for three months during maternity leave, maintaining smooth HR functions and employee support.

Homemaker Aide

MDS Community Action Agency
01.2019 - 02.2021
  • Performed light housekeeping and provided companionship to elderly people with functional limitations in their homes.
  • Maintained detailed notes for each client.

Massage Therapist, Office Assistant

Fredrick Family Chiropractic
04.2012 - 06.2020
  • Utilized massage therapy skills to treat clients, maintaining detailed treatment notes and ensuring client satisfaction.
  • Assisted office manager with medical functions, including scheduling patients, collecting payments, maintaining records, and improving office efficiency.
  • Answered phone calls, made appointment reminder calls, and ensured adherence to HIPAA policies, enhancing patient communication and compliance.

Shipping Department

Noc Bay Trading Company
05.2001 - 12.2012
  • Assisted in the setup and training of a major software transition, improving workflow efficiency by implementing a new system from DOS to Windows.
  • Managed customer phone calls, processed orders, and maintained accurate inventory records, ensuring timely order fulfillment and customer satisfaction.
  • Conducted yearly inventory, general store cleaning, and seasonal storefront window dressing, enhancing store organization and presentation.

Education

Bachelor of Arts - Theatre

University of Michigan
Flint, MI
12.2001

Skills

  • Effective Communication
  • Problem Solving
  • Active Listening
  • Creativity
  • Interpersonal Skills
  • Adaptability
  • Organization
  • Critical Thinking
  • Time Management
  • FSM Software Proficiency

Timeline

Administrative Assistant

Reynolds Water Conditioning
03.2022 - Current

Massage Therapist

Sandstone Therapeutic Massage
07.2021 - 12.2021

Massage Therapist, Proprietor

Basic Kneads Massage
06.2020 - 06.2021

Human Resource Assistant

MDS Community Action Agency (HRA)
02.2020 - 06.2021

Homemaker Aide

MDS Community Action Agency
01.2019 - 02.2021

Massage Therapist, Office Assistant

Fredrick Family Chiropractic
04.2012 - 06.2020

Shipping Department

Noc Bay Trading Company
05.2001 - 12.2012

Bachelor of Arts - Theatre

University of Michigan

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