Jennifer Ruggio
Virginia Beach,VA
Summary
I am friendly, loyal and professional with a proven track record at Sentara Healthcare, enhancing operational efficiency and customer satisfaction. Also, excelled in problem solving and decision-making delivering consistent results. Skilled in data management and known for exceptional customer service, I have always maintained positive relationships and streamlined processes for improved productivity.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Five Star Tree & Lawn Service, LLC
06.2015 - Current
- Established positive and effective communication among crew members , reducing miscommunications, and missed deadlines.
- Assigned regular safety trainings and certifications for our crew members.
- Generate estimates and invoices through Quickbooks online.
- Communicate with customers or property owner of the specific scope of work and advise them of any interruption and the ability to obtain access.
- Successfully managed equipment bills, consistently meeting financial targets while maintaining high-quality standards.
- Tracked and managed employee attendance, payroll and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, social media marketing and customer account operations efficiently.
- Managed daily accounting operations, ensuring smooth workflow and timely completion of tree and landscaping jobs.
- Interacted great with customers to build promote good relationships.
HR Associate
Sentara Healthcare
12.2013 - 12.2014
- This position supported Sentara Learning and Organizational Effectiveness Team and assisting Human Resource employee in various daily tasks.
- Developed and implemented onboarding and orientation programs for new employees.
- Ordering and Assembling of onboarding training materials for classes held at Sentara Corporate.
- Scheduled learning meetings in Microsoft Office, scheduling meetings and conference calls.
- Processed AFP's for incoming invoices for training materials, lunches, and organizational seminars and scheduled travel arrangements for employees within the Human Resources department.
- Organized and scheduled new employee orientation classes for new hires.
- Filed paperwork, general clerial work, sorted mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed Virginia Employment Claims (VEC's) daily and emailing the imperative information to the former`s employee assigned Human Resource consultant.
- Processed employee`s travel reimbursement through Xign.
Secretary
Sentara Pulmonary & Sleep Specialists
11.2012 - 12.2013
- This position required knowledge of Pulmonary and Sleep terminology specifically when scheduling appointments for physicians.
- Worked effectively in this fast-paced environment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing patient files or financial data.
- Volunteered to assist with other office location duties as I would fill in at the Sentara Norfolk General Heart Hospital and Sentara Leigh Hospital locations.
- Answered multi-line phone system, scheduled appointments and enthusiastically greeted callers.
- Entered data into the Epic system and updated customer contacts with information to keep records current.
Secretary
Sentara ENT & Allergy Specialists
02.2008 - 11.2012
- Managed phone appointments and email correspondence and handled incoming and outgoing mail and faxes.
- Entered data into Epic system, IDX and updated confidential patient information to keep records current.
- Knowledge of most CPT codes and nativgated easily through invoice fields in IDX.
- Collected insurance copayments through a system, called Virtual Merchant for office procedures, scheduled imaging appointments as needed requested by physician.
- Provided exceptional and friendly customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Updated allergy Microsoft Excel spreadsheets and various databases to track, analyze, and report on performance data to physician.
- Interacted with drug vendors, and professional services to receive orders, schedule meetings, and communicate instructions.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Administrative Associate
Sentara Princess Anne Advanced Imaging Center
12.2006 - 01.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled a variety of imaging tests such as CT`s, MRI`s, mammograms, ultrasounds and more.
- Assisted in collecting copayments for imaging tests.
- Organized mammography film, hung up prior film for radiologists to view imaging.
- Liaised between patients and radiology technicians to maintain effective lines of communication of specific rules for a variety of tests.
- Worked effectively and quickly to keep technicians and patients to remain punctual for tests.
- Worked well in a team setting as well as with other schedulers providing support and answering questions.
Administrative Assistant
Sentara Leigh Hospital
03.2006 - 12.2006
- This administrative assistant position was in the Emergency Department at Sentara Leigh Hospital.
- Greeting patients upon arrival and verifying their identity.
- Answering phones and directing inquiries appropriately.
- Ability to work under pressure and remain calm in emergency situations.
- Excellent communication skills and interpersonal skills to interact efficiently with patients, families and healthcare providers.
- Maintained confidentiality of sensitive information by collecting patient information, health insurance and necessary paperwork and copayments in the Electronic medical record.
- Scanned pertinent paperwork for charts and prepared discharge paperwork requested by the attending physician.
- Processed ambulance check ins, prepared requested discharge paperwork for the attending physician.
- Communicated with nursing staff regarding patient arrival and status updates.
Education
Bachelor of Business Administration - Human Resources Management
Strayer University
Virginia Beach12-2019
Associate of Arts - Business Administration
Strayer University
Virginia Beach, VA 09-2017
High School Diploma -
Princess Anne High School
Virginia Beach, VA06-2003
Skills
- Decision-making
- Excellent customer service
- Time management
- Social media marketing
- Business development
- Data management
- Problem-solving
- Performance monitoring
Timeline
Manager of Operations
Five Star Tree & Lawn Service, LLC
06.2015 - Current
HR Associate
Sentara Healthcare
12.2013 - 12.2014
Secretary
Sentara Pulmonary & Sleep Specialists
11.2012 - 12.2013
Secretary
Sentara ENT & Allergy Specialists
02.2008 - 11.2012
Administrative Associate
Sentara Princess Anne Advanced Imaging Center
12.2006 - 01.2007
Administrative Assistant
Sentara Leigh Hospital
03.2006 - 12.2006
Bachelor of Business Administration - Human Resources Management
Strayer University
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Princess Anne High School
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