Jennifer Ruiz
San Bernardino,CA
Summary
Detail-oriented and dedicated Customer Service Representative with a Bachelor's degree in Sociology, specializing in human behavior, interaction, and organization. Leveraging my academic background, I bring a comprehensive understanding of working as a team or just being aware of customers behaviors can keep a positive environment that are fundamental in legal settings. My education has honed my analytical skills, attention to detail, and ability to manage tasks efficiently, ensuring accuracy and compliance in legal documentation. I am enthusiastic about applying this expertise to excel as a legal assistant/receptionist, contributing to the smooth operation of legal processes and client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Highland, CA
07.2021 - 03.2023
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Receiver
Ruiz Renovation
San Bernardino, CA
12.2018 - 11.2020
- Provided accurate information regarding products and services to customers.
- Performed other duties as assigned by management.
- Consulted with customers to resolve service and billing issues.
- Recorded customer interactions using automated systems.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Science - Sociology
Cal State San Bernardino University
San Bernardino, CA06-2024
Skills
- Account Updating
- Consultative Sales
- Data Entry
- Complaint Resolution
- Scheduling
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Research
- Order Fulfillment
- Microsoft Office Suite
- Documentation
- Critical Thinking
- Problem-Solving Abilities
- Typing Proficiency
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Lowes Home Improvment
07.2021 - 03.2023
Call Receiver
Ruiz Renovation
12.2018 - 11.2020
Bachelor of Science - Sociology
Cal State San Bernardino University