Jennifer Ruiz
The Bronx,NY
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Area Manager of Operations
Planet Fitness
Yonkers, NY
11.2021 - 11.2023
- Responsible for 7 locations with 15-20 employees each, guiding managers on handling team member issues, and maintaining a professional, positive work culture.
- Train and develop General Managers by providing coaching and support in person through club visits and phone calls.
- Assessing and cultivating talent, holding interviews, and recruiting new candidates for Assistant Manager and General Manager positions.
- Thoroughly inspect multiple gyms to assess cleanliness, GM and club performance, and ensure adherence to operational systems.
- Generating production reports and disseminating them among the respective teams to strategize and set goals.
- Managed club expenses by monitoring and tracking them, creating and maintaining budgets, identifying cost-cutting areas, reviewing and approving expenses, ensuring compliance with company policies and procedures, and investigating any discrepancies or issues.
General Manager
Planet Fitness
Yonkers, NY
02.2015 - 11.2022
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.
- Recruit, hire, train, and develop a high-performing team consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Trained the team on all marketing promotions to ensure effective management of our marketing efforts.
- Delegated work to staff, setting priorities and goals.
- Oversee cleanliness and maintenance of the facility.
- Ensure timely communication of equipment repair needs.
- Schedule and ensure coverage for all team shifts, and process weekly employee payroll.
- Prepared all HR-related forms.
Customer Service Representative
Planet Fitness
Yonkers, NY
10.2013 - 02.2015
- Answered phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Take prospective members on tours and new member sign up.
- Facilitate all member requests, issues and questions.
- Club cleaning and maintenance.
- Ensure prompt opening/closing of gym.
- Assisted in training and development of new employees.
Education
GED -
Grace Outreach
Bronx, NY12-2011
Skills
- Bilingual English / Spanish
- Supervisory Role Background
- Expense Tracking
- Safety Protocol
- Outstanding Communication Skills
- Customer Service Management
- Sales Tracking
- Employee Development
- Hiring and Onboarding
- Proficient in Microsoft Excel
References
References available upon request.
Timeline
Area Manager of Operations
Planet Fitness
11.2021 - 11.2023
General Manager
Planet Fitness
02.2015 - 11.2022
Customer Service Representative
Planet Fitness
10.2013 - 02.2015
GED -
Grace Outreach