Jennifer Ruiz
Whittier,CA
Summary
Dynamic Pro Account Manager and Instructional Aide with a proven track record at The Home Depot and Cerritos College. Excelled in client relationship building and technical understanding, boosting revenue and enhancing client satisfaction through strategic planning and consultative selling. Skilled in mentoring employees and leading by example, achieving a significant increase in long-term business partnerships. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Pro Account Manager
The Home Depot
10.2010 - Current
- Provided timely and accurate reporting on account performance, ensuring transparency and clear communication.
- Developed strong relationships with key clients, fostering loyalty and resulting in long-term business partnerships.
- Conducted regular client meetings to review progress, address concerns, and discuss potential areas of improvement or growth.
- Resolved escalated client issues promptly, maintaining a high level of professionalism throughout the process.
- Negotiated favorable contract terms with clients, securing profitable agreements for both parties.
- Contributed to marketing initiatives by collaborating closely with internal teams on content creation, campaign development, and social media presence enhancement efforts.
- Established trust with clients by consistently delivering on commitments and exceeding expectations in all aspects of service delivery.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions to their needs.
- Implemented effective sales techniques to upsell products and services, boosting overall revenue.
- Streamlined account management processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to develop targeted strategies for client growth and retention.
- Managed multiple accounts simultaneously while maintaining exceptional attention to detail and organization skills.
- Generated new business leads through strategic networking events and referrals from satisfied clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Instructional Aide
Cerritos College
06.2007 - 07.2009
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with instructional team members to create a cohesive educational experience for all students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
Education
Associate of Arts - Liberal Arts And General Studies
Cerritos College
Norwalk, CA06.2013
High School Diploma -
California High School
Whittier, CA06.2009
Skills
- Data-driven decision-making
- Forecasting Accuracy
- Technical understanding
- Pipeline Management
- Consultative Selling
- Customer Service
- Customer Relationships
- Client Relationship Building
- Relationship building and management
- Documentation And Reporting
- Strategic Planning
- Schedule Management
- Strategic Account Planning
- Project Management
- Client meetings
- Invoice balancing
- Order Processing
- Lead prospecting
- Employee Mentoring
Executive Award
Craig Meanear CEO of Home Depot awarded me the Executive Award for my customer service after several customers reached out personally to our corporate office to express their appreciation for my efforts and partnership.
Languages
Spanish
Native or Bilingual
Timeline
Pro Account Manager
The Home Depot
10.2010 - Current
Instructional Aide
Cerritos College
06.2007 - 07.2009
Associate of Arts - Liberal Arts And General Studies
Cerritos College
High School Diploma -
California High School