Jennifer Ruiz
Kansas City,MO
Summary
Dedicated administrative specialist with successful experience in fast-paced office settings. Hardworking team player with expertise in completing a broad variety of clerical tasks and offering staff support. Responsible, punctual and productive professional offering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Accounts Payable
Aristocrat Process Serving and Investigations
10.2022 - 07.2024
- Greeted incoming visitors, answered phone calls, and responded to emails professionally and provided friendly, knowledgeable assistance.
- Prepared and shipped legal documents to the correct location while maintaining clear and accurate record.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promptly paid invoices
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Received and sorted mail
- Kept inventory of office supplies and ordered new materials as needed.
Customer Service Representative
Kraft Tool Company
10.2021 - 07.2022
- Managed a high volume of incoming calls daily taking orders and explaining products to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Accounts Receivable Clerk
Service Master DSI
02.2019 - 10.2020
- Recorded information about financial status of customers and status of collection efforts
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to insurance agents and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
Office Manager
Bulgar Moving
08.2017 - 02.2019
- Supervised employee schedules.
- Managed day-to-day operations.
- Administer inventory management of company assets in storage; moving/packing supplies.
- Conducted confirmation calls for upcoming scheduled service dates.
- Execute and resolve customer service issues.
- Billing and invoicing.
- General bookkeeping for business and cash flow management.
- Provided daily support for team.
Workman's Comp Panel Specialist
Berkley Medical Management Solutions
04.2016 - 08.2017
- Created the panels that employers are required to post for employees to receive treatment for work-related issues.
- Followed all company policies and procedures to deliver quality work.
- Conducted in-depth research to provide accuracy of information listed on panels.
- Demonstrated exceptional attention to detail to comply with the laws of each state.
Certified Nurse Aide
Personal Care Aide
10.2010 - 04.2016
- Administered personal care, ambulation and personal hygiene assistance
- Maintained records of client's progress and services performed
- Performed healthcare-related tasks, monitored vital signs and medication.
Education
High School Diploma -
Harrisonville High School
Harrisonville, MO05.1999
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Accounts Receivable
- Accounts Payable
- Organization
- Time Management
- Customer Service
- 10 Key
- 60 wpm Typing
- Account Reconciliation
- Data Entry
- Strong Problem Solver
- Professional Communication
Certification
Kansas Notary
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/22, Using basic scheduling and organizational skills in an office setting
- Administrative assistant/receptionist, Proficient, 07/01/21, Using basic scheduling and organizational skills in an office setting
- Principles of accounting, Proficient, 08/01/24, Preparing financial records according to federal policies
- Legal skills, Proficient, 08/01/24, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Customer service, Proficient, 05/01/21, Identifying and resolving common customer issues
- Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
- Business math, Proficient, 07/01/24, Using basic math to solve problems in a business context
- Attention to detail, Proficient, 10/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
- Office manager, Proficient, 07/01/24, Scheduling and budgeting
Timeline
Administrative Assistant/Accounts Payable
Aristocrat Process Serving and Investigations
10.2022 - 07.2024
Customer Service Representative
Kraft Tool Company
10.2021 - 07.2022
Accounts Receivable Clerk
Service Master DSI
02.2019 - 10.2020
Office Manager
Bulgar Moving
08.2017 - 02.2019
Workman's Comp Panel Specialist
Berkley Medical Management Solutions
04.2016 - 08.2017
Certified Nurse Aide
Personal Care Aide
10.2010 - 04.2016
High School Diploma -
Harrisonville High School
Kansas Notary
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