Jennifer Ruiz-Amaya
Columbia,MD
Summary
Bilingual business professional with a strong work ethic and proven leadership capabilities. Experienced in managing teams, controlling budgets, and executing growth initiatives that enhance brand visibility. Skilled in overseeing daily operations and implementing strategic plans to improve organizational efficiency. Committed to fostering collaboration and ensuring customer satisfaction in all endeavors.
Overview
11
11
years of professional experience
Work History
Asst. Center Director of Operations
Concentra Medical Center
Glen Burnie, Maryland
04.2023 - Current
- Collaborate with leadership to define operational goals aligned with business strategy.
- Coordinate daily operations to ensure efficient patient flow and care delivery.
- Manage clinical staff scheduling to optimize resource allocation, and enhance efficiency.
- Handle patient experience for over 90 patients daily.
- Adhered to HIPAA guidelines and safety regulations.
- Support staff training initiatives to elevate team performance and service quality.
- Engaged customers and patients through effective communication to assess needs.
- Conduct regular process reviews to identify improvement opportunities.
- Assists the Center Operation Director with the hiring, training, disciplining, and terminating of back office and front office personnel.
- Maintain excellent client and patient relations by ensuring that needs and expectations are consistently met.
- Facilitate an organizational system to elevate patient/client satisfaction and assistance.
- The ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
Retail Store Manager/Retail Associate Manager
T-Mobile
Washington, DC
04.2015 - 04.2023
- Monitored store performance metrics, achieving top 5% ranking nationwide for sales and customer service.
- Supervised daily operations, enhancing staff scheduling, inventory management, and customer service quality.
- Resolved customer complaints promptly to sustain positive relationships and high satisfaction levels.
- Recruited, trained, and managed a team of over 20 employees to drive operational success.
- Established weekly and monthly sales goals for staff to achieve targeted results.
- Analyzed financial data, identifying improvement areas and cost-saving opportunities; drafted performance reports.
- Created marketing plans that boosted revenue by 15% within six months.
- Coached and mentored employees with constructive feedback to foster long-term career growth.
- Conducted inventory management to maintain stock levels and reduce shrinkage.
- Developed employee schedules to optimize coverage during peak hours.
- Built and maintained strong working relationships with team members.
- Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
- Created weekly sales reports to track progress towards sales goals.
- Boosted monthly sales and exceeded lead conversion and sales goals.
- Employed assumptive sales techniques to efficiently close and process sales.
- Generated reports detailing sales volume achieved by each member of the sales team.
- Attended weekly sales meetings with dealership management staff to discuss sales goals and strategies.
Education
Bachelor of Science - Health Care Management/ Minor Business Admin
Towson University
Towson, MDSkills
- Operational management
- Team leadership
- Customer relationship management
- Staff training
- Process improvement
- Data analysis
- Patient care coordination
- Records coordination
Education and Training
other
Languages
Spanish
Professional
Timeline
Asst. Center Director of Operations
Concentra Medical Center
04.2023 - Current
Retail Store Manager/Retail Associate Manager
T-Mobile
04.2015 - 04.2023
Bachelor of Science - Health Care Management/ Minor Business Admin
Towson University