Jennifer Ruiz-Sanchez
Arleta,CA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager (WFH)
Family Agricultural Business
Los Angeles, CA
04.2022 - Current
- Oversaw hiring, training, scheduling, and payroll processes for on-site personnel.
- Reconciled monthly bank statements against general ledger accounts associated with payroll expenses.
- Managed daily operations, including customer service, budgeting, accounting, and payroll.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Handled cash transactions efficiently while following proper money management policies.
- Developed and implemented money management strategies for clients.
- Conducted field visits to assess the quality of crops, soil and other environmental conditions.
- Collected and analyzed data from farmers on production levels, crop yields, and market prices.
- Monitored changes in climate patterns, weather forecasts and natural disasters which may impact agricultural production.
- Actively participated in the development and testing of new technologies designed for improving agricultural productivity levels.
- Monitored the growth of plants to ensure optimal health.
- Operated farm machinery such as tractors, combines, and seeders.
- Conducted inspections for signs of disease or pests in the fields of corn.
Caregiver
IHSS
Chatsworth, CA
04.2019 - 04.2022
- Assisted with meal planning to meet nutritional plans.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Drove clients to doctors' appointments and social outings.
- Consulted with client care team to continually update care plans.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Recorded client status progress and challenges in logbooks and reports.
Call Center, Data Entry, Appointment Scheduler
Premier Medical Marketing
Woodland Hills, CA
09.2016 - 12.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented historical accounts of social, political and economic changes to advance knowledge of specific geographic groupings and cultures.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Dug into historical archives, news files and official government records to trace important details about key events.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answering phone calls, patients' questions, and keeping their information confidential as part of HIPPA.
- Proofread and edited documents to correct errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Processed customer and account source documents by reviewing data for deficiencies.
- Audited new data, identifying potential issues and corroborating reports.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Gathered and documented statistical information to generate reports.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Maintained accurate records of patient appointments in computer system.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
Sales Associate, Customer Service Representative
Kohl´s Department Store
Sun Valley, CA
10.2011 - 02.2016
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Improved customer service wait times to mitigate complaints.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Consulted with customers to resolve service and billing issues.
- Built and maintained relationships with peers and upper management to drive team success.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used technology resources to assist customers in locating and selecting items.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts.
Education
Highschool Diploma - Diploma
Arleta High School
Arleta, CA06.2012
Some College (No Degree) - Child Development
Los Angeles Valley College
CaliforniaAssociate of Arts - Business Managment
New Hampshire Career Institute
Concord, NHSkills
- HIPAA Compliance
- Time Management
- Verbal and Written Communication
- First Aid and Safety
- Critical Thinking
- Attentive to People
- First Aid Certification
- Problem Identification
- Inbound and Outbound Calling
- Customer Support
- Data Entry and Maintenance
- Translation and Interpretation Services
- 35 wpm Typing Speed
- POS Systems and Ordering Platforms
- Data Entry
- Problem Resolution
- Software Troubleshooting
- Proficiency in Microsoft Office and G Suite
- Call Documentation Skills
- Communicating With Clients
- Call Controlling
- Workflow Coordination
- Business Development
- Team leadership strength
- Staff Management
- Budgeting and cost control
- Vendor Relationship Management
- Inventory Control
- International business
- Financial Reporting
- Staff Development
- Sales Forecasting
- Operations Oversight
- Customer Relationship Management (CRM)
- Human Resources
- Budget Control
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Nail Technician
- Hiking
- Going to the beach
- Watching movies
- Reading books
- Being outdoors
- Spending time with family
- Traveling
Certification
- CPR
References
References available upon request.
Timeline
Assistant General Manager (WFH)
Family Agricultural Business
04.2022 - Current
Caregiver
IHSS
04.2019 - 04.2022
Call Center, Data Entry, Appointment Scheduler
Premier Medical Marketing
09.2016 - 12.2018
Sales Associate, Customer Service Representative
Kohl´s Department Store
10.2011 - 02.2016
Highschool Diploma - Diploma
Arleta High School
Some College (No Degree) - Child Development
Los Angeles Valley College
Associate of Arts - Business Managment
New Hampshire Career Institute
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