Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Rummell

Valparaiso,IN

Summary

Seasoned customer service professional with 14 years of experience in dental administration and 2 years specializing in claims coordination. Renowned for thriving in dynamic environments, I bring strong multitasking abilities, effective problem-solving skills, and a keen eye for identifying trends. My background has honed my time management and understanding of intricate processes, equipping me to deliver exceptional service and support. Eager to apply these strengths in a customer-focused role within a new industry.

Overview

9
9
years of professional experience

Work History

Claims Coordinator 2

OrthoFi
11.2021 - Current
  • Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
  • Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
  • Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
  • Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
  • Improved claims processing efficiency by streamlining workflows and implementing organizational systems.
  • Reduced claim resolution time through thorough investigations and timely follow-ups with clients and insurance carriers.
  • Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.

Lead EFDA Assistant

Bright Tiger Dental
02.2020 - 11.2021
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
  • Scheduled and confirmed patient appointments.
  • Verified patient insurance eligibility and benefits.

Lead EFDA Assistant

Premier Dental Group
05.2015 - 01.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Education

GED -

Poratge High School
Portage, IN
02.2002

Skills

  • Policy Interpretation
  • Claims Management
  • Microsoft Office
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking and Organization
  • Excellent Communication
  • Adaptability and Flexibility
  • Phone and Email Etiquette

Timeline

Claims Coordinator 2

OrthoFi
11.2021 - Current

Lead EFDA Assistant

Bright Tiger Dental
02.2020 - 11.2021

Lead EFDA Assistant

Premier Dental Group
05.2015 - 01.2020

GED -

Poratge High School

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Jennifer Rummell