Jennifer Rushton
Kaysville
Summary
Provider Relations & Healthcare Operations Professional
Results-driven healthcare professional with experience supporting healthcare operations, provider communication and clinic administration within hospital and outpatient settings. Proven ability to build strong relationships, resolve complex operational issues and adapt quickly within evolving healthcare environments. Recognized for leadership and a collaborative approach to improving provider and patient experience.
Overview
7
7
years of professional experience
Work History
Provider Relations Representative
Molina Healthcare
Salt Lake City
12.2025 - Current
- Collaborated with clinics, provider offices and facilities to resolve operational and claims-related issues, addressing payment concerns and enhancing provider support effectiveness
- Cultivated professional provider relationships through responsive communication and problem resolution, contributing to provider satisfaction by collaborating with cross-functional teams to expedite issue resolution
- Adapted to rapidly evolving operational model and took on additional responsibilities during periods of team understaffing, ensuring continuity of service and support
Patient Service Representative Team Lead
Intermountain Health - Utah Valley Hospital
Provo
08.2022 - 10.2025
- Led and supervised a team of 12 staff in a high volume hospital-based family medicine clinic, ensuring adherence to operational standards and patient service excellence
- Trained and onboarded new team members, improving efficiency, accuracy and patient interaction quality
- Implemented workflow improvements that enhanced clinic operations and patient satisfaction
- Acted as a key point of escalation for patient and provider concerns, resolving issues with professionalism and empathy
Patient Access Representative & Registrar
HCA - Lakeview Hospital
Bountiful
06.2019 - 07.2022
- Managed patient intakes in fast-paced emergency department, ensuring accurate registration and timely insurance verifications
- Facilitated high-quality patient interactions in critical situations, contributing to smooth operational flow
- Conducted sensitive financial and insurance discussions with professionalism, ensuring clarity and understanding
Education
Bachelor of Science - Human Biology
Brigham Young University
Provo, UT04-2001
Master of Science - MHA Candidate
Capella University
05-2026
Skills
- Provider & patient relations
- Healthcare management
- Insurance claims resolution
- Healthcare & Insurance systems knowledge
- Workflow improvement
- Data analysis
- Project management
- Cross-departmental team collaboration
- Team leadership
- Conflict management
Volunteer Work
- Musical Missionary at the Tabernacle Choir 2014-present
- Operation Smile service missions and chapter administrator
Timeline
Provider Relations Representative
Molina Healthcare
12.2025 - Current
Patient Service Representative Team Lead
Intermountain Health - Utah Valley Hospital
08.2022 - 10.2025
Patient Access Representative & Registrar
HCA - Lakeview Hospital
06.2019 - 07.2022
Bachelor of Science - Human Biology
Brigham Young University
Master of Science - MHA Candidate
Capella University