Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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JENNIFER RUSNELL

JENNIFER RUSNELL

Traverse City,United States

Summary

Professional in accounting and auditing with extensive experience in financial record management and regulatory compliance. Demonstrated analytical skills for data evaluation and integrity, alongside proficiency in multiple accounting software platforms. Achievements include streamlining financial reporting processes, resulting in increased efficiency and reliability of financial data.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Slot Operations Supervisor

Turtle Creek Casino
Williamsburg, United States
01.2024 - 04.2025
  • Perform as a working supervisor by spending a percentage of the time, as communicated by the Slot Manager, on the floor in a frontline or support capacity.
  • Assisting the Slot Manager in guiding, coaching, scheduling, training, and developing the technical and personal skills of Slot personnel.
  • Assisting in working toward the goals of the business and department through monitoring and directing staff, inventory, and departmental functions.
  • Working supervisors perform slot machine paper fills and jackpots for guests, as required.
  • Ensure compliance with applicable regulations, policies, and procedures.
  • Resolve employee and guest complaints, and conflicts.
  • Regularly reviews and evaluates slot department performances, working with the slot management team to take appropriate steps in resolving unsatisfactory results or conditions, as well as maximizing the effect of superior performance.
  • Promotes, coordinates, and evaluates departmental and companywide promotions while developing customers' play.
  • Provide marketing support.
  • Perform Executive Host functions when necessary, ensuring guests' needs are met.
  • Task delegation to achieve maximum results, and to reinforce policies and procedures.
  • Maintain in-depth knowledge of all departmental operations, and stand prepared to work in any role.
  • Conduct interviews and reviews, perform corrective actions, including terminations, and maintain timekeeping and employee records information (absence reports, PTO requests, etc.).
  • Attend seminars and assigned classes for increased job knowledge.
  • Maintaining safety and security in the department, including all emergency responses and reports.
  • Assist in the planning and organization of all departmental functions.
  • Ensuring the completion of scheduled shift reports and other shift details as required by management.
  • Schedule employees and daily floor assignments.
  • Maintain open lines of communication with other departments and within the department itself.
  • Provide leadership by example, and promote team building.
  • Assist in creating and administering a mentoring program within the department.
  • Monitor and enforce slot policies and procedures, review, investigate, and report slot infractions involving employees or customers, and schedule shifts and the slot machine preventative maintenance program.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed strong relationships with customers through excellent customer service practices.

Accountant-Auditor III

GTB/EDC Gaming
Williamsburg, United States
05.2006 - 01.2024
  • Assisted Accounting - Auditor I and II with daily tasks to meet deadlines.
  • Developed and maintained checklists to ensure adherence to policies and internal controls.
  • Verified receipt, issuance, and usage of controlled inventory monthly.
  • Examined records and interviewed personnel to confirm transaction recording and compliance.
  • Reviewed and processed BSA/AML audits in a timely manner.
  • Provided technical training to team members on systems and processes.
  • Maintained confidentiality and security of all Accounting Department records.
  • Assisted internal or external auditors during compliance reviews.
  • Performed audits of operational and financial areas to check compliance.
  • Created journal entries accurately and timely for month end close processes.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Wrote reports, authored papers and organized supporting documentation.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Performed general ledger reconciliations on a timely basis.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted audits on internal controls and developed reports on findings.
  • Identified discrepancies in financial documents, investigated causes, and proposed solutions.
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.

Casino Cashier / Vault Cashier

Turtle Creek Casino
Williamsburg, United States
04.2002 - 05.2006
  • Ensured confidentiality of customer transactions to uphold trust and security.
  • Converted gaming checks, coupons, tokens, and coins to currency for patrons.
  • Maintained cage security to safeguard assets and enhance operational integrity.
  • Determined cash requirements for windows and ordered necessary currency and chips.
  • Processed check cashing and credit card advances efficiently for patrons.
  • Supplied currency, coins, chips, and gaming checks to departments as needed.
  • Assisted in training and orienting new cashiers to promote effective operations.
  • Prepared bank deposits while balancing assigned funds accurately.

Education

High School Diploma -

MANCELONA HIGH SCHOOL
Mancelona, Michigan
06.1999

Some College (No Degree) - Accounting Principles I, Accounting Principles II, Intermediate Accounting I

NORTHWESTERN MICHIGAN COLLEGE
Traverse City, Michigan

Skills

  • Konawa/Synkros proficiency
  • EVERI floor monitoring
  • SDS proficiency
  • CMP proficiency
  • Iseries experience
  • Kronos proficiency
  • ADP proficiency
  • Attention to detail
  • EVERI TournEvent kiosk operation
  • Slot operations
  • Independent work capability
  • Deadline orientation
  • Organizational skills
  • 10-Key proficiency
  • Task delegation
  • Time management
  • Customer service excellence
  • Regulatory compliance knowledge
  • Microsoft office
  • Account reconciliation
  • Analytical thinking
  • Multitasking abilities

References

  • Jeanette Jeffrey, Suttons Bay, MI (231)493-8275, Former Manager/Friend
  • Natasha Gray, Clarkston, MI, (231)642-0737, Former Co-Worker/Friend
  • Courtney Drefahl, Cypress, Texas, (517)775-0600, Former Co-Worker/Friend
  • Dana Galligan, Traverse City, MI, (231)631-2552, Friend

Certification

  • CrossFit Level 1 Trainer

Timeline

Slot Operations Supervisor

Turtle Creek Casino
01.2024 - 04.2025

Accountant-Auditor III

GTB/EDC Gaming
05.2006 - 01.2024

Casino Cashier / Vault Cashier

Turtle Creek Casino
04.2002 - 05.2006

High School Diploma -

MANCELONA HIGH SCHOOL

Some College (No Degree) - Accounting Principles I, Accounting Principles II, Intermediate Accounting I

NORTHWESTERN MICHIGAN COLLEGE

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JENNIFER RUSNELL