Summary
Work History
Education
Skills
Work Availability
Software Applications
Work Preference
Timeline
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Jennifer Russell

Bargersville,IN

Summary

Results-driven Compliance and Operations Professional with over 20 years of experience adherence, project management, and revenue cycle optimization across healthcare, finance, and administrative sectors. Proven ability to lead high-performing teams, streamline operations, and drive organizational success through innovative problem-solving, data analytics, and process improvement.

Adept at fostering relationships with stakeholders and regulatory bodies to ensure seamless compliance and operational excellence. Recognized for exceptional leadership, training expertise, and a strong track record of exceeding performance goals.

Work History

Independent Direct Sales Consultant

LifeVantage Corporation - Self Employed
08.2018 - Current
  • Managed client portfolio and drove sales of health and wellness products.
  • Built strong customer relationships through personalized service and follow-ups.
  • Utilized marketing strategies, social media, and networking to expand customer base.
  • Trained and mentored new consultants to achieve sales targets.
  • Provided expert product knowledge to increase customer confidence and loyalty.

Director of Compliance LIHTC & Hospice Care

Priority Life Care/Connections Life Care
06.2023 - 11.2024
  • Initiated and executed thorough audits, ensuring strict adherence to Section 42, federal and state compliance standards and managing overall operations across 5 properties, covering all pre-approvals, and move-ins and move outs for tenants
  • Managed recruitment, successfully hiring qualified candidates, and oversaw employee terminations
  • Developed and implemented comprehensive training programs for new hires, resulting in 95% improvement within the first 3 months
  • Approval and submission of monthly expense reports
  • Provided training and development for employees on the Section 8 application process & Medicaid billing practices
  • Led data analytics initiatives to drive compliance and quality improvement (QAPI) efforts, ensuring adherence to regulatory standards
  • Implemented and managed billing processes using WellSky EMR systems, ensuring accurate and timely reimbursements
  • Gained extensive knowledge of CMS Medicare & Medicaid guidelines, through dedicated study and hands-on application, effectively managing compliance to federal healthcare regulations
  • Ensured compliance with Office of Inspector General (OIG) guidelines, conducting thorough audits and risk assessments
  • Fostered strong relationships with external regulatory bodies and auditors, ensuring smooth compliance audits and inspections
  • Developed and maintained comprehensive policies and procedures to support regulatory compliance and operational efficiency
  • Utilized advanced data analytics to monitor performance metrics, identify areas for improvement, and implement corrective actions
  • Prepared and presented compliance reports to executive leadership, providing insights and recommendations to support decision-making

Compliance Evaluator & Application Team Lead

Knowledge Services
09.2022 - 06.2023
  • Led a project management initiative enrolling providers in the (HCBS - FSSA) Medicaid Waiver program, reducing the project timeline from being 3 years behind to just 3 months behind within a six-month period; demonstrating strong leadership and problem-solving skills
  • Supervised a team of 10 application reviewers/processors, providing leadership and fostering a collaborative work environment
  • Developed training materials, policies & procedures, agendas and led meetings to ensure clear communication and goal alignment
  • Conducted weekly file audits to ensure compliance with guidelines, offering coaching and feedback to improve accuracy and performance
  • Led the recruitment process, including hiring, evaluations and terminations
  • Utilized multiple software platforms to track and analyze weekly metrics, reflecting data and progress resulting in 90% increase in productivity
  • Conducted in-person site visits, collaborating directly with Executive Directors and Corporate Executives of Assisted Living Communities, Adult Day Services, Adult Family Care, Structured Day Programs, and Structured Family Care settings
  • Developed and implemented remediation plans and conducted lease reviews to ensure compliance with state and federal guidelines
  • Issued final compliance certifications upon meeting all regulatory requirements, ensuring each site adhered to the highest standards

Senior Loan Processor III / Junior Underwriter

loanDepot
11.2020 - 08.2022
  • Demonstrated expertise in mortgage processes, with a strong foundation in industry-specific skills and qualifications aligned with Nest Mortgage - see below.

Senior Processor & Processing Manager/Trainer

Nest Mortgage Group
05.2015 - 11.2020
  • Reviewed and meticulously audited loan files, ensuring completeness and compliance with federal and state regulations, and generated condition lists for applicants
  • Verified client income, credit reports, financial statements, tax returns, P& L statements as well as carefully gathering and reviewing all necessary documentation from initial submission to closing
  • Monitored loan pipelines to track and log status, quickly mastering new skills and integrating them into daily operations
  • Provided exceptional customer service by collaborating directly with clients, real estate agents, title companies, loan officers, closers and underwriters, achieving a 100% success rate in resolving customer concerns
  • Established efficient systems for loan submission processes, creating detailed training manuals, and enhancing efficiency, accuracy and productivity by 90%
  • Trained new hires on company processes and software systems, leveraging 3 years of experience managing employees in the mortgage industry to optimize productivity
  • Demonstrated exemplary time management and self-discipline through 7 years of hybrid and remote work, consistently meeting deadlines and achieving goals

Scheduling & Treatment Coordinator/ Office Manager - Accounts Receivable/ Expanded Functions Dental Assistant

Dentistry – HealthNet, Dr. Kevin Tolliver & Dr. Beau Taylor
06.1996 - 05.2015
  • Prepared and processed insurance claims, explained benefits, and outlined procedures and service details to obtain commitments for treatment plans; extensive experience with self-pay and insurance billing, 18 years of experience for self-pay and insurance; 7 years experience with Medicaid
  • Consistently achieved revenue goals by efficiently managing patient scheduling, receivables, and operational expenses, as well as reporting, with 15 years of revenue cycle management focus; generating $700,000 to $1.5 million annually
  • Optimized organizational systems for billing, payment collections, AP/AR, deposits and record keeping; data analytics and reporting, resulting in less than 5% of unpaid balances
  • Delegated tasks to administrative & support staff, resulting in an 85-90% improvement in office efficiency
  • Strong negotiating skills for vendor pricing, managing office inventory, creating purchase orders, reducing operational costs and overhead by 20-30%
  • Managed and led a team 8-12 employees and support staff for 7 years and driving team performance and productivity
  • Recruited, hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff and submitting payroll
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Collaborated with product development teams to create and maintain marketing materials, plan marketing initiative, and leverage referral networks and promote business development
  • Possess over 18 years of extensive experience in restorative and cosmetic dentistry, full mouth reconstruction, oral surgery, endodontics, prosthodontics, periodontics, pediatric dentistry and orthodontics
  • Designed, planned, and established three new dental clinic locations, non-profit organization, expanding access to care.

Education

Dental Assisting Program & Expanded Restorative - Radiology License - Current

Indiana University (IUPUI)

Graduate -

Perry Meridian High School

Skills

  • Leadership
  • Project Management
  • Revenue Cycle Management
  • Data Analytics
  • Process Improvement
  • Compliance & Regulatory Team Management
  • Customer and Stakeholder Collaboration
  • Industry –Specific Software Proficient
  • Quick Learner
  • Resourceful
  • Detail Oriented
  • Dental Office Design, Planning & Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software Applications

  • Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), PCC, WellSky EMR, Empower, Encompass, Eaglesoft, Dentrix, Dexis

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Timeline

Director of Compliance LIHTC & Hospice Care

Priority Life Care/Connections Life Care
06.2023 - 11.2024

Compliance Evaluator & Application Team Lead

Knowledge Services
09.2022 - 06.2023

Senior Loan Processor III / Junior Underwriter

loanDepot
11.2020 - 08.2022

Independent Direct Sales Consultant

LifeVantage Corporation - Self Employed
08.2018 - Current

Senior Processor & Processing Manager/Trainer

Nest Mortgage Group
05.2015 - 11.2020

Scheduling & Treatment Coordinator/ Office Manager - Accounts Receivable/ Expanded Functions Dental Assistant

Dentistry – HealthNet, Dr. Kevin Tolliver & Dr. Beau Taylor
06.1996 - 05.2015

Dental Assisting Program & Expanded Restorative - Radiology License - Current

Indiana University (IUPUI)

Graduate -

Perry Meridian High School

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Jennifer Russell